Dan Rhodes

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English Speaking Club Teacher

May 2024 - Jan 2025 (9 months)

• Delivered engaging English-speaking group lessons tailored to Ukrainian students, achieving a 98.9% satisfaction rate. • Created bespoke lesson plans and supported curriculum development to enhance student progress. Additionally, this role involved remote administrative tasks, which included elements of customer service, ensuring effective communication and support for students and their families. Furthermore, I provided virtual assistance to facilitate smooth lesson delivery and maintain an organized learning environment.

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Mental Health Call Handler - Support TeamAssistant

Psychiatry UK

Apr 2023 - Apr 2024 (1 year 1 month)

• Earned consistently positive feedback from patients, management, and clinical staff for empathetic and accurate advice. • Enhanced team effectiveness by training new members and improving knowledge sharing processes. Additionally, utilized CRM skills to assist private patients effectively through phone, email, and live chat, ensuring a seamless and supportive experience for all clients.

Sales Advisor

Utility Warehouse

Oct 2022 - Feb 2023 (5 months)

• Consistently surpassed sales targets and was recognized for outstanding performance among advisors. • Developed personalized strategies to enhance customer satisfaction and retention, ensuring a tailored approach to meet individual client needs. Additionally, administrative assistance skills were utilized to manage customer records and streamline processes, contributing to overall efficiency in service delivery.

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Inbound Sales Advisor

Power 21

Jan 2022 - Sep 2022 (9 months)

As an Inbound Sales Advisor, I conducted effective needs analysis to understand customer requirements and provided strategic quoting services tailored to meet those needs. My role involved not only engaging with clients to identify their specific demands but also ensuring that all administrative assistance was efficiently managed to support the sales process. This administrative work was essential in maintaining organized records and facilitating smooth communication, ultimately enhancing the overall customer experience and sales effectiveness.

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Outbound Sales Advisor

Utilita Energy

Jan 2021 - Dec 2021 (1 year)

• Ranked in the top 10 selling advisors out of 80, demonstrating exceptional sales skills. • Enhanced sales conversions through effective customer communication strategies, while also managing administrative tasks that supported the sales process. • Utilized virtual assistance skills to effectively work remotely, ensuring seamless communication and collaboration with team members and clients.

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Mortgage Sales / General Insurance Advisor

Friends Capital

May 2019 - Sep 2020 (1 year 5 months)

• Improved contact and conversion rates by creating and implementing an effective contact strategy. • Maintained high compliance standards, adhering to FCA regulations while ensuring productivity. Additionally, administrative assistance skills were essential in managing documentation and processes, which supported the overall efficiency and effectiveness of the sales and advisory functions. Furthermore, I utilized my mentoring and coaching skills to train new starters, enhancing team performance and ensuring a smooth onboarding process for new employees.

Various roles

nhs

Jun 2016 - Mar 2019 (2 years 10 months)

• Contributed positively to multiple departments, including Infection Control & Prevention Admin, Data Assistant, and NHS 111 Health Advisor. • Recognized for excellent performance across diverse roles within the NHS, leveraging CRM (Customer Relationship Management) systems to enhance patient interactions and streamline communication processes across departments.

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Owner/Director

Sapphire Financial

Jan 2016 - Jun 2016 (6 months)

• Generated high-quality leads for pension reviews and insurance, increasing business opportunities. • Established and maintained strong relationships with IFAs, expanding the company's network. Additionally, performed essential administrative assistance to support the operational aspects of the business, ensuring smooth processes and effective communication within the team.

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Sales Manager

Etico Group

Oct 2014 - Jan 2016 (1 year 4 months)

• Led a team to increase sales conversion rates from 37% to 52%. • Created and introduced processes that improved both efficiency and customer satisfaction. Additionally, administrative assistance skills were essential in organizing team activities and maintaining accurate records, which supported the overall effectiveness of the sales operations and contributed to enhanced customer interactions.

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Team Manager

Fairpoint Plc

Feb 2014 - Sep 2014 (8 months)

• Implemented cost-saving measures and fostered positive relationships with creditor liaison managers, significantly reducing departmental expenditure. • Spearheaded team restructuring initiative to increase efficiency and productivity, while also managing essential administrative tasks that supported the overall effectiveness of the team.

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Sales Advisor → Team Leader → Customer Service Manager

Astute Finance

Nov 2011 - Feb 2014 (2 years 4 months)

• Rapidly progressed from sales advisor to customer service manager within the organisation, earning promotions based on consistently outstanding job performance. • Led the successful launch of a new brand, ensuring campaign success and improved market presence. • Utilized administrative assistance skills to streamline operations and enhance team efficiency, ensuring that all customer service initiatives were executed smoothly and effectively.

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