Customer service representative
Atlantic International BPO
Aug 2018 - Jun 2019 (11 months)
As a Customer Service Representative, I assisted patients by scheduling, rescheduling, and confirming appointments for a wide range of healthcare services. I verified insurance eligibility and coverage to ensure patients were authorized for their appointments and coordinated diagnostic procedures such as laboratory tests, CT scans, MRIs, and other medical exams. I also addressed patient inquiries, maintained accurate medical records, and collaborated with healthcare providers and insurance companies to ensure a smooth and efficient scheduling process while delivering exceptional customer service.