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Dan Kaltenbach

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Customer Success | Contract & Program Manager | Federal/Defense Sector | FAR/DFARS | Strategic Account Management
Durham, North Carolina, United States

Contact Dan regarding: 
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Full-time jobs
Starting at USD125k/year
Flexible work
Starting at USD60/hour
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Résumé


Jobs verified_user 0% verified
  • Trace3
    Sr Lifecycle Services Manager, Strategic Cisco Accounts
    Trace3
    Feb 2024 - Oct 2025 (1 year 9 months)
    Managed lifecycle services for Trace3's largest strategic accounts, driving recurring revenue growth through contract consolidation and subscription model transitions. Coordinated cross-functional collaboration between internal teams, Cisco, and customer stakeholders ensuring budget adherence and successful contract execution.
    ● Contributed to Customer Business Reviews and strategic proposals supporting $126.1M quarterly quota
    ● Improved Enterprise Agreement sales and managed post-sales implementation processes
    ● Consolidated complex service contracts improving customer satisfaction, operational efficiency, and deal values
  • Cisco
    Renewal Manager, SLED Accounts
    Cisco
    May 2022 - Oct 2023 (1 year 6 months)
    Managed contract renewals for SLED customers across the 6 New England states. Coordinated collaboration with internal, partner, and customer account teams to optimize coverage strategies and consolidate contracts.
    • Managed $10M+ annual pipeline achieving 114%, 104%, and 140% quota attainment in consecutive periods
    • Improved buying program implementation rates 20% through strategic upselling of $1M+ deals
    • Actively participated in Quarterly Business Reviews and strategic planning sessions
  • Cisco
    Sr Buying Program Manager, Federal/Public Sector Accounts
    Cisco
    Aug 2018 - May 2022 (3 years 10 months)
    Managed program requirements for federal buying programs ensuring customer agreement to terms for automation enablement. Coordinated cross-functional teams on classified and civilian deals, including Intelligence Community and Department of Defense service agreements. Gained expertise in FAR and DFARS compliance.
    • Secured over $2B in services deals increasing revenue by 15-20% through strategic program management
    • Piloted 2-Tier Partner program broadening eligibility to hundreds of indirect partners
    • Created structured training curriculum reducing onboarding time and optimizing team performance
  • Cisco
    Sr Asset Manager, SFC Accounts / Team Lead
    Cisco
    Jun 2016 - Aug 2018 (2 years 3 months)
    Led asset management team delivering contract analysis, performance coaching, and customer lifecycle support for high-value portfolios. Managed customers with over $1.5B in installed base valuation.
    • Delivered ROI for three large international customers through contract analysis, monthly MACDs, and logistics reporting
    • Led metrics improvements through multi-level communication and performance coaching
    • Member of TSIA STAR Award winning AM Team
  • Trimaco Inc
    Purchasing/Inventory Analyst
    Trimaco Inc
    Nov 2015 - Mar 2016 (5 months)
    Created purchasing requirements for four buyers across 21 product categories using forecasting techniques, trend analysis, and lead time calculations. Monitored sales and transfers to project inventory levels and months of supply.
     Responsible for quarterly physical inventory counts and data analysis
     Created and distributed weekly backorder and open order reports to six company locations
  • Advance Auto Parts
    Deployment Planner/Inventory Analyst
    Advance Auto Parts
    Jun 2014 - Sep 2015 (1 year 4 months)
    Created purchasing requirements for front room planograms ($1-3M) based on sales forecasts and store inventory levels. Executed large-scale deployments and measured in-stock percentages to identify supplier fill issues and eliminate unproductive inventory.
     Generated monthly OSP Promotion deployments in US and Canada ($1M+)
     Drove relabel portion of Lift and Replace and ESROP Forward Push projects ($12.3M)
  • FRITO LAY
    Sales Warehouser II - Product Supply/CSR
    FRITO LAY
    Mar 2009 - Jun 2014 (5 years 4 months)
    Managed sourcing from four plants based on daily sales forecasts and stock levels. Cross-referenced field orders, managed check-in processes, and facilitated team meetings to drive KPM results.
     Coordinated supply against forecast ensuring warehouse accuracy and compliance
     Led team performance through active leadership, coaching, and daily feedback
  • S
    Owner
    Stucchis Ice Cream Frozen Yogurt
    Dec 2005 - Jan 2011 (5 years 2 months)
    Managed all business operations including purchasing, inventory management, budgeting, vendor relationships, and staffing for local retail establishment.
Education verified_user 0% verified
  • U
    International Business
    University of Toledo, College of Business
    Sep 1999 - Aug 2004 (5 years)
Projects (professional or personal) verified_user 0% verified
  • FRITO LAY
    Lean Six Sigma
    FRITO LAY
    Apr 2013 - Jun 2014 (1 year 3 months)
    Key member of four Lean Six Sigma projects and Regional CI Guiding Team implementing Baseline Problem Solving model. Applied DMAIC process using Stakeholder Analysis, SIPOC, Value Stream Mapping, Root Cause Analysis, and 5S methodologies.
     Performed process observation, data mining, and analysis to identify high-priority improvement opportunities
     Organized data for executive buy-in presentations driving process improvements