Danivi M. Debulgado Accomplished professional with expertise in team leadership

Homecare Scheduler

ClearDesk

Jan 2026 - Current (6 months)

• Coordinated and scheduled caregiver shifts based on client care plans, availability, and urgency of needs • Managed last-minute call-outs and shift changes, ensuring all client visits remained fully staffed • Communicated regularly with caregivers, clients, and families to confirm schedules and address concerns • Maintained accurate records in scheduling systems, including updates to availability, preferences, and care requirements • Collaborated with care coordinators and supervisors to optimize coverage and improve service efficiency • Monitored attendance, punctuality, and shift completion to support high-quality, reliable home care services

Team Leader

Sagility

Nov 2024 - Dec 2025 (1 year 2 months)

• Led a high-performing operations team by executing targeted coaching and performance improvement initiatives aligned with key KPIs including AHT, NPS, Response Rate, and ATR. • Implemented data-driven coaching strategies that strengthened team adaptability, improved client engagement, and increased overall project responsiveness. • Monitored individual and team performance through regular KPI reviews, trend analysis, and structured feedback sessions to ensure consistent service quality. • Utilized Salesforce for case management and performance tracking, ensuring accurate reporting and efficient workflow oversight. • Coordinated daily operations and stakeholder communications using Microsoft Outlook and Microsoft Teams to maintain alignmen

Healthcare Advocate

Sagility

Oct 2021 - Nov 2024 (3 years 2 months)

• Facilitated communication between patients and healthcare providers to clarify treatment options, improving engagement and adherence to prescribed care plans. • Assisted clients in scheduling medical appointments and coordinating follow-ups to ensure timely access to care. • Communicated with providers to file appeals, review documentation, and discuss claim decisions on behalf of clients. • Guided members in understanding coverage, benefits, and claims processes to support informed healthcare decisions. • Maintained accurate case records while adhering to confidentiality, quality, and compliance standards. • Delivered empathetic, service-focused support while meeting performance goals in accuracy, productivity, and member satisfaction.

Customer Service Representative

Inspiro

Jan 2021 - May 2021 (5 months)

• Verified financial transactions to identify discrepancies and ensure data accuracy • Reviewed account activity to support compliance with financial regulations • Investigated transaction issues and escalated irregularities when necessary • Maintained accurate records while handling sensitive financial information • Assisted customers with transaction-related inquiries and account concerns • Met productivity and quality standards in a fast-paced financial environment

Danivi M. Debulgado

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