Daniel Grisales Mesa Amazon Manager

eCommerce Marketplace Analyst

HumanCentric

Sep 2022 - Current (3 years 8 months)

Assisting with daily operations of Amazon.com e-commerce channel management. Assisting with product listing updates. Triaging and escalating customer requests as needed. Systematizing customer service processes to make the job easier. Helping with product catalog organization and larger channel optimization projects. Coordinate with marketing and product teams to create content for new product launches. Assisting with the development of other e-commerce channels by creating listings, updating product images, copy, and attributes. Responding to customer service inquiries approximately 1 hour per day.

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Director of Amazon Services

Riithink Digital Marketing

Dec 2021 - Sep 2022 (10 months)

Serve as a bridge between the agency and the clients and create strategies to improve their account's performance. Also, provide insights in account management, forecasting, and stock management, Meet with clients and present monthly reports on account improvement and set up plans for upcoming months.

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Amazon Manager

PSO-Rite

Jul 2020 - Dec 2021 (1 year 6 months)

Amazon sales and account management in 16 countries in which Amazon has a marketplace.

E-Commerce and Marketplaces Consultant

Independent Consultant

Apr 2020 - Current (6 years 1 month)

Support as a consultant and/or advisor to companies and businesses regarding their current e-commerce or its creation, as well as their participation in opening opportunities through marketplaces such as Amazon. Brand development in social networks. Structuring of sponsored ad campaigns either on Google, Facebook or in the marketplace currently participating. Generation of marketing strategies to increase sales.

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Marketplaces manager

Leonisa CI Girdle Lingerie SAS

Feb 2019 - Apr 2020 (1 year 3 months)

In charge of coordinating the content of the products and their sales on platforms such as Amazon (Europe and USA), eBay, Linio, Dafiti and Mercado Libre. Keep the account stable in metrics such as "Orders Shipped Late" and "Order Defect Rate" Keep seller feedback above 90%. Create sponsored product campaigns in Amazon Germany, Spain, and UK. Make sure that the FBA inventory in Amazon is loaded without problems on the platform. Be aware of refunds and returns on all platforms. Coordinate the interaction of the Contact Center representatives with the customers to give them better support in each interaction with Leonisa. Stay in constant contact with the third party suppliers that work in the UK and Germany for customer service and returns.

Marketing Analyst

Inmotion Group

Sep 2018 - Dec 2018 (4 months)

Campaign manager in social networks (Facebook, Instagram), in Google AdWords and referral strategies, in order to promote and sell electric bicycles. CRM manager for the status of customers, both potential and the ones already waiting for bike delivery, through periodic communications. Generate brand positioning on the web and social networks, and get reviews on strategic sites, mainly Google. In charge of carrying out the bicycle test drive, which included describing it and accompanying the user in the test, on a tour in the vicinity of the company, located in EAFIT University.

Marketing Analyst

Ziruma Labs

Dec 2016 - Jul 2018 (1 year 8 months)

In charge of sales of the Amazon channel in the USA. Interaction entirely in English. Keep the account stable in metrics such as "Orders Shipped Late" and "Order Defect Rate" Keep seller feedback above 90%. Intervene negative reviews on the products and get new positive ones. Also address products that have decreased in sales or those that are selling well remain in that behavior, through accelerators, information optimization, generation of new reviews, price changes, coupon creation or advertising on the website, whether in Amazon or external. List new products for sale. Stay on top of Amazon news for sellers. Generate ideas to automate processes. Monitor competition to anticipate their movements or react as soon as possible to any change

Commercial Advisor

COMFAMA

Jun 2012 - Dec 2016 (4 years 7 months)

Perform the positioning of the company, comply with Service Level Agreements by service, channels, and internally as well. Constantly monitor and interact with the different channels of the organization to ensure that services are being delivered within defined parameters, that information is handled properly and is smooth to avoid service interruptions. Contact and structure propositions of value that enable new businesses to take advantage of the benefits of being affiliated to the company. Additionally, ensure constant interaction with affiliated companies, so that they will always be aware of the benefits received by their employees and their satisfaction with our services, all this in favor of having structured the service schedule to

Assistant

Pensiones y Cesantias Protección S.A.

Oct 2011 - Mar 2012 (6 months)

Assistant for the Department of SME, Massives and Other Channels for Customer Services with a contract for provision of services. Among some of my duties, I had to make the payments of agreements with companies that Protección has, together with a detailed management report. Similarly, reassign re-assessments to affiliates whose re-assessments were wrongly allocated and generate the payment report of the executives of advice to send it to payroll.

Intern

Protección SA

Jan 2010 - Jun 2010 (6 months)

Among my duties I had to coordinate how the customer complaints and requirements were solved from within the Organization through a software application. Similarly, create, modify or disable users of the application using the same application. Create quality reports as to the response of client requests made by the Call Center.

Daniel Grisales Mesa

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Daniel Grisales Mesa