Daniela Espinosa
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Daniela Espinosa

Daniela Espinosa

About

Detail

Customer Support Specialist/Sales Executive
Cuautla, Morelos, Mexico
Contact Daniela regarding: 
work
Full-time jobs
Starting at USD1.5K/month
Flexible work
Starting at USD10/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • A
    Customer Support Specialist
    AfterSchool HQ
    Jun 2022 - Nov 2023 (1 year 6 months)
    - Answered all support tickets that came in through Zendesk. - Met deadlines and self-taught on most tasks. - Arranged and handled all onboarding meetings for new customers. - Educated customers through Zoom meetings about the AHQ platform. - Helped create and translate all AHQ "How To" articles. - Learned and used Calendly, Stripe, HubSpot, Zendesk, Grafana, Slack, Scribe, Jasper, Canva, Smartlook, Zoom Meetings, . - Create and send follow-up emails and helped create the surveys regarding customer support. - Work alongside with the engineering team to help resolve tickets and correct bugs on the platform. - Work a long side the sales team to help create and keep track of the overall performance of AHQ.
  • N
    Lead Generation Specialist
    National Maintenance Brokers, LLC
    Jan 2021 - Jun 2022 (1 year 6 months)
    - Handled outbound and inbound calls, at about 150+ per day. - Handled warm transfers to real estate agent and translated if needed. - Spoke to clients about their lots or residential properties. - Generated leads by talking to clients about entertaining offers. - Followed up with clients on numerous occasions. - Back office work by sending clients emails, SMS, and gathering their information about the offers. - Worked on lots, wholesale and lead generation for potential property listings. - Educated clients about terms and conditions of the contract. - Setting appointments for clients and communicating with notaries in regards to the live meetings. - Systems used: RPR, Maps, Excel, Zillow, CRM, Salespype and Time Doctor.
  • Porch
    Sales Executive
    Porch
    Jan 2020 - Dec 2020 (1 year)
    - I had outbound and inbound calls, making 150 + a day, and only having to meet 120. - I spoke to new home buyers with a partnership through the inspection team about items like home insurance and home security, plus more and connecting them to a specialist for the sale. - Helped homeowners submit requests for handyman services such as putting up blinds, fixings doors, plumbing services, etc. - I used a lot of empathy and asked questions to obtain a successful sale and had to rebuttal when there were objections. - I read and filled out Excel sheets and used Zoom meetings for my job and I also worked with Springboard and know what it is to work in a quiet environment.
Education verified_user 0% verified
  • C
    Bachelor Degree
    Cedva
    Jan 2008 - Jan 2009 (1 year 1 month)
  • A
    High School Diploma
    Antioch High School
    Jan 2001 - Jan 2005 (4 years 1 month)