Daniel Yunda Lozano
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Daniel Yunda Lozano

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Business Analyst, telecom consultant
Bogota D.C., Colombia

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Résumé

Jobs verified_user 0% verified
  • Comarch
    Business Analyst
    Comarch
    Aug 2016 - Aug 2020 (4 years 1 month)
    - Successfully delivered 1st phase of the project - Gathered requirements, oversaw implementation, delivered training, test and implemented the support of the whole solution - Main driver of technical issues within internal teams and product managers until resolution, handled escalation if necessary. - Worked together with the developers and Project Managers under SCRUM methodology, to help them understand customer needs.
  • Ericsson
    Recovery Leader - Support Engineer
    Ericsson
    Aug 2010 - Jul 2016 (6 years)
    - Team leader for crisis teams in charge of emergency handling for business-critical problems in Ericsson’s customers. - Initial assessment of the nature of the problem, Assembling the technical team and trigger escalations if necessary, Drive the process of problem troubleshooting until resolution. - Third-line support for the 3G product line for Ericsson, handling complex issues from customers around the world
Education verified_user 0% verified
  • E
    Business Administration
    EAN
    Jan 2013 - Jul 2014 (1 year 7 months)
  • KTH Royal Institute of Technology
    Information Technology - Internetworking
    KTH Royal Institute of Technology
    Sep 2005 - Mar 2007 (1 year 7 months)
  • P
    Electronic Engineering
    Pontifia Universidad Javeriana
    Jan 1997 - Apr 2003 (6 years 4 months)
Projects verified_user 0% verified
  • Comarch
    Movistar
    TOP and SIPI Colombia
    Comarch, Movistar
    Aug 2016 - Aug 2020 (4 years 1 month)