Daniel Armando Velazco Ramirez

Daniel Armando Velazco Ramirez  new_releases

About

Detail

Customer Service / Sales Representative Freelance Writer
Capital District, Venezuela
Contact Daniel regarding: 
Flexible work
Starting at USD16/hour

Timeline

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Job
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Education

Résumé

Jobs verified_user 0% verified
  • Lodgify
    Customer Support Team Supervisor public Remote experience
    Lodgify
    Nov 2021 - Current (4 years 7 months)
    Highly motivated and results-oriented Customer Support Team Supervisor with a proven ability to lead and develop high-performing support teams within the LATAM region. Accountable for monitoring agent performance, optimizing support processes, and ensuring exceptional customer satisfaction. Skilled in leveraging data-driven insights to improve team KPIs, managing complex customer escalations (including those with potential legal implications), and fostering a positive and collaborative team environment. Committed to continuous improvement and delivering outstanding support experiences. Key Responsibilities: 1. Supervise and monitor the performance of LATAM customer support agents. 2. Track and analyze team metrics and KPIs to drive perf
  • GB Advisor
    Customer Support Team Supervisor public Remote experience
    GB Advisor
    Dec 2020 - Oct 2021 (11 months)
    B2B commercial service and support, relationship development with corporate clients, recurring sales and support in the search for software solutions to optimize their business.
  • ReiFax
    Bilingual Customer Service Representative
    ReiFax
    Mar 2020 - Current (6 years 3 months)
    - In charge of giving customers technical and informative support, offer assistance to learn how to use the software by giving personalize coaching through zoom meetings where I explain every aspect of the program. - Give telephonic and virtual assistance through chat to help with any inquiry or malfunction of the system and reported to our programmer's team. - Test the software to look for bugs and problems with our data source - In charge of new leads and sales by giving live demonstrations of the software through web meetings and preparing tutorial videos. - Processing the payments of credit cards and keeps a constant follow up to my users.
  • FYR LOIS CORPORATION C.A.
    ENGLISH TEACHER
    FYR LOIS CORPORATION C.A.
    Jan 2020 - Mar 2020 (3 months)
    - Teaching the English language through didactic learning tools for children, teenagers, and adults. From the introductory level to C-1 - Planning classes and administrative tasks associated with the evaluation process such as:  preparing instructive materials, creating personalized study plans, providing feedback to students, assign and correct homework, and grading tests.
  • AIESEC
    ENGLISH TEACHER
    AIESEC
    Mar 2019 - Nov 2019 (9 months)
    - Teaching the English language, through the development of skills established by the educational network, using playful and academic dynamics. - Motivate the critical thinking of students, through the sociolinguistic readings and components in the foreign language.
  • PRC333, C.A.
    BILINGUAL EXECUTIVE
    PRC333, C.A.
    Jan 2016 - Oct 2016 (10 months)
    - In charge of the collections, issuance, and sending of the tickets for the clients in English and Spanish, both in foreign currency (US Dollars) and in Bolivares. - Solve problems or doubts that could be generated to the client and provide general information regarding flights, payment issues, and luggage policies
Education verified_user 0% verified
  • Universidad Santa Maria
    Law
    Universidad Santa Maria
    Mar 2009 - Jun 2015 (6 years 4 months)