Sr. Director Crowdsourcing Business Unit
Walmart de México y Centroamérica
Jul 2022 - Feb 2024 (1 year 8 months)
Key Achievements:
• Lead and directed the Platform Launch "Spark" 2023: " digital product, a platform based on technology services intermediation contracts for generating operational and logistical fleets for third-party individuals, logistic agents, and operational agents.
• 15% cost efficiency compared to other internal and market solutions on pick, pack and dispatch grocery home shopping.
• Management of High-Volume Operations: Effectively managed over 500,000 monthly orders, ensuring timely deliveries exceeding 95%, and overseeing fleets surpassing 3,500 units.
• Optimization of Personal Shopper Operations: Through the creation of a customer journey continuous analysis.
Main Responsibilities:
• Product Management - "Spark": Led the man