Daniel Vahid orozco Alfonso
About
Detail
Customer Support Specialist | Sales Representative | Problem Solving • Communication • Client Experience
Cundinamarca, Colombia
Résumé
Jobs
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- RCUSTOMER SERVICE & SALES SUPPORT REPRESENTATIVER&L TECNILAC S.A.SNov 2020 - Current (5 years 5 months)As a CUSTOMER SERVICE & SALES SUPPORT REPRESENTATIVE, I assisted over 100 customers daily across phone, in-person, and messaging channels, providing clear guidance, personalized recommendations, and efficiently resolving inquiries. I guided customers through product selection and purchase decisions, contributing to consistent sales growth through trust-based recommendations. My role involved managing administrative tasks, including invoicing, payments, inventory updates, and documentation, while building strong technical product knowledge of over 1,000 products to provide accurate recommendations and resolve customer concerns effectively. I managed ongoing client follow-ups to ensure satisfaction, repeat purchases, and long-term retention.
Education
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- RHigh School DiplomaRAFAEL POMBO SCHOOLFeb 2005 - Nov 2016 (11 years 10 months)
Projects (professional or personal)
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- MMicrosoft teams (Self-taught)Jan 2025 - Current (1 year 3 months)
- ISelf-Taught CRM Training ProgramIndependent LearningNov 2024 - Current (1 year 5 months)
- ICanva (Self-taught)Independent LearningJul 2024 - Current (1 year 9 months)