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Daniel Trenholm
About
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Antigonish, Nova Scotia, Canada
Résumé
Jobs
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Technical Customer Support SpecialistTPApr 2026 - Current (2 months)• Provided technical support to customers over the phone and via email, troubleshooting hardware and software issues. • Created detailed documentation of customer interactions, including notes on resolutions. • Developed strong customer service skills, including active listening, problem solving, conflict resolution and root cause analysis. • Assisted customers with installation or configuration of hardware or software products. • Demonstrated excellent communication skills when interacting with customers face-to-face or remotely. • Diagnosed system malfunctions and recommended appropriate solutions in a timely manner. • Troubleshot issues on device-specific problems, network performance, and internet connectivity. • Identified and solved t- AnalystOutlier AINov 2025 - Jan 2026 (3 months)• Identified and resolved data discrepancies to ensure accuracy. • Maintained data integrity and accuracy throughout analysis process. • Provided up to date corrected information for machine learning models by reviewing, rating, and ranking AI-generated responses to ensure improved accuracy, safety, and reasoning.
Education
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- CC Certified in Cybersecurity ICS2ISC2Aug 2025 - Apr 2026 (9 months)
- Bachelor of Arts (B.A.) in Computer ScienceSt Francis Xavier UniversitySep 2021 - May 2025 (3 years 9 months)Antigonish, NS
Projects (professional or personal)
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- FMobile App Development (Kotlin & Android Studio)Freelance | Self-EmployedJan 2025 - May 2025 (5 months)• SpeBuilt mulitiple mobile applications using Jetpack Compose on Android Studio. • Created ice cream store app incorporating SQL-backed Room Database for state persistence. • Developed engaging UI/UX elements with dynamic statement management. • Maintained all projects on GitHub under "Kotlin".