Daniel Tobon Celis

Daniel Tobon Celis

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Account Manager | Operations Supervisor | Team Lead | Logistics Specialist |
Medellín, Antioquia, Colombia

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Full-time jobs

Timeline


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Résumé


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  • T
    Account Manager
    TransPro Logistics
    Dec 2024 - Current (1 year 11 months)
  • Lean Solutions Group
    Coordinador logístico
    Lean Solutions Group
    Sep 2024 - Oct 2024 (2 months)
  • Career Break
    Travel
    Career Break
    May 2024 - Sep 2024 (5 months)
  • Lynxus Solutions
    Operations Supervisor
    Lynxus Solutions
    Oct 2023 - Apr 2024 (7 months)
  • Lynxus Solutions
    Team lead producing
    Lynxus Solutions
    Nov 2022 - Oct 2023 (1 year)
    Team leader of a freight brokering area, logistics support, escalation and issues handling eith shipments and deliveries, after almost a year of being a freight broker.
  • Lynxus Solutions
    Carrier Sales Rep
    Lynxus Solutions
    Mar 2022 - Nov 2022 (9 months)
    Sell loads/freight shipments all across the US
    Making inbound/outbound calls with carriers.
    Loads tracking.
    Reporting, following and solving escalation issues.
    Email handling.
  • Opticallbpo
    Customer Retention Representative
    Opticallbpo
    Aug 2021 - Dec 2021 (5 months)
    Answered incoming phone calls to book appointments with the physician located in the store, follow up process after the exam was completed and provide a resolution to the patients regarding their glasses orders, refunds, warranties, etc. Creation of tickets and replying emails to escalate situations with other departments.
  • BPO GLOBAL SERVICES SAS
    Bilingual Agent
    BPO GLOBAL SERVICES SAS
    Mar 2021 - Aug 2021 (6 months)
    Calls, tickets and emails usage to handle the customers requirements in order to help them learn how to use the product. Avoiding that the customer cancels the service, using advanced retention techniques through the chat or voice call.
  • Teleperformance
    Bilingual agent
    Teleperformance
    Aug 2020 - Nov 2020 (4 months)
    Customer service answering questions with cross sales. Technicians appointments booking to provide a new or an upgraded service to the customers. Billing and technical support services.