D

Daniel Tapias Torres

About

Detail

Bogotá, Bogota, Colombia

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Globant
    Application Support and Monitoring Analyst (SSr)
    Globant
    Aug 2020 - Jun 2025 (4 years 11 months)
    Monitored high-traffic applications using Grafana, AppDynamics, and AWS CloudWatch, validating alerts and tracking real-time metrics to detect anomalies early. Worked directly with logs, traces, and service dashboards to identify latency issues, error spikes, and performance drops across distributed systems.
    Handled 40 to 60 incidents per week, applying structured troubleshooting steps such as log analysis, metric correlation, service restarts, and dependency checks to stabilize production environments quickly. Performed root cause analysis using incident patterns, error trends, and system behavior to reduce repeated issues and improve support workflows.
    Collaborated with global engineering and support teams to align priorities, s
  • Globant
    Application Support Jr. Advanced (DirecTV GO Project)
    Globant
    Sep 2018 - Aug 2020 (2 years)
    Provided L1 and L2 support for a large OTT platform with thousands of concurrent users across LATAM. Monitored performance using Conviva, Ineoquest, and Grafana to detect issues proactively. Managed more than 30 weekly incidents, ensuring fast resolution and minimal service disruption. Supported live events with peak traffic, maintaining platform stability under high load.
  • SEAQ
    Monitoring Operator (Avianca Site)
    SEAQ
    Mar 2018 - Aug 2018 (6 months)
    Monitored mission-critical systems in Linux Red Hat environments. Improved incident detection and escalation times. Documented incidents and performance data to support operational improvements.
Education verified_user 0% verified
  • C
    Cisco Introduction to Cybersecurity
  • R
    Red Hat Certified System Administrator (RHCSA)
  • A
    AWS Certified Cloud Practitioner
  • Sena
    Technologist in Systems Engineering (ADSI)
    Sena
    Paused