Daniel Steinhold

Customer Service Agent

Bitcoin Depot

Sep 2023 - May 2026 (2 years 9 months)

• Customer service agent in charge of helping out customers who contact the company via phones, text, chats or emails. • In charge of performing recruitment interviews to new candidates and helped out in the training of them. • Created bi-weekly reports of victims who were scammed using our services.

A

Virtual Assistant

AvilaVA

Mar 2020 - Current (6 years 4 months)

Virtual assistant hired in companies such as: • Two e-commerce companies in charge of various tasks such as managing RMAs, uploading different products to several websites (Amazon, Walmart, Overstock, Shopify etc.), creating weekly and monthly sales reports, organizing sales or special events. • Real estate company in which I had to research possible houses that could be potential clients. • Telecommunications company in which I was the CEO’s personal assistant. I also had to help out with the company’s customer service. • A business firm in which I had to perform research, data entry and database migrations.

B

Telemarketer/Cold Caller

BigBoyFunding

Sep 2019 - Mar 2020 (7 months)

Telemarketer/Cold Caller for a Company that offered credit repair service for people living in the USA. I was also tasked with customer acquisition via social media.

Recruiter

BairesDev

Feb 2019 - May 2019 (4 months)

Recruiter in charge of contacting international candidates and formatting their CV’s in order to the present the information to the company’s customers.

Talent Seeker

Scout

May 2017 - Aug 2017 (4 months)

Talent seeker in charge of online talent acquisition of low and high profiles. This was mainly done by performing Boolean searches in LinkedIn.

E

Professor of Statistics, Methodology and Psychometrics

Escuela de Psicología Universidad Católica Andrés Bello

Oct 2014 - Jul 2017 (2 years 10 months)

P

Psychologist

Programa Techo Chacao

Jun 2013 - Dec 2013 (7 months)

Psychologist in charge of evaluating the new users of the program; as well as individual and group therapy. The program is dedicated to rehabilitating individuals who are without a home.

O

Professor

OrbisPrep

Jul 2012 - Current (14 years)

• Verbal professor for the preparation of the TOEFL, SSAT, SAT, GMAT, y GRE Exams. • Psychologist in charge of giving vocational guidance to students who are still undecided on what to study.

A

Human Resources Intern

Axia Consultores Organizacionales

Mar 2012 - Aug 2012 (6 months)

2012 Intern in the area of Human Resources in charge of headhunting, developing competencies, and coaching.

U

High School Psychologist

Unidad Educativa Santa Rosa de Lima

Sep 2010 - Jul 2011 (11 months)

Professional practices as a requirement for my degree. High school psychologist; included work as coaching, giving workshops, and evaluating emotional and behavioral patterns.

U

Elementary School Psychologist

Unidad Educativa Los Naranjos

Sep 2009 - Jul 2010 (11 months)

Professional practices as a requirement for my degree. Elementary school psychologist; included work as coaching, giving workshops, and evaluating emotional and behavioral patterns.

English Professor

MBA Center

May 2009 - Feb 2013 (3 years 10 months)

English professor for the preparation of the TOEFL, SSAT, SAT, GMAT, y GRE exams.

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