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Daniel Shively

About

Detail

Leesburg, Virginia, United States

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Caci
    Dhs Network Operations Security Center Analyst
    Caci
    Nov 2019 - Current (6 years 9 months)
    • Monitor Cisco WAN/LAN infrastructure using ServiceNow and ScienceLogic while managing incident escalations to maintain high uptime and operational stability. • Identified inefficiencies in ServiceNow ticketing workflows and proposed a Device Health History enhancement to centralize recent incidents, change requests, and RFOs on device records, reducing manual searches and enabling faster identification of recurring issues and chronic trends. • Serve as acting shift lead when leadership is unavailable, coordinating incident response, approving operational reports, prioritizing escalations, and providing guidance to analysts during complex incidents. • Identified an inefficiency in critical site report tracking and introduced a centralized
  • Q
    Service Desk Analyst
    Qbase
    Apr 2018 - Nov 2019 (1 year 8 months)
    • Supported 60,000+ users in a large federal environment, efficiently resolving high volumes of technical incidents • Provided high-touch technical support for VIP and senior leadership users, ensuring timely resolution of high-priority incidents and delivering exceptional customer service in a large-scale federal environment. • Managed user access and permissions within Active Directory • Administered endpoints remotely via PowerShell and CMD to perform Group Policy updates and troubleshooting. • Developed training materials and onboarded/trained new Service Desk analysts.
  • O
    Access Control Technician
    Orion MGMT LLC
    Jul 2011 - Jul 2013 (2 years 1 month)
    • Installed access control systems at the U.S. Consulate in Basra, Iraq. • Installed and maintained fiber optic infrastructure. • Troubleshot and repaired access control and fiber optic systems to ensure continuous operations.
Education verified_user 0% verified
  • I
    ITIL® 4 Foundation
    Mar 2026 - Current (5 months)
  • C
    CompTIA Security+ CE
    Aug 2024 - Current (2 years)
  • M
    Microsoft Security, Compliance & Identity Fundamentals (SC-900)
    Jun 2024 - Current (2 years 2 months)
  • M
    Microsoft Azure Fundamentals (AZ-900)
    May 2024 - Current (2 years 3 months)
  • Northern Virginia Community College
    A.S. Information Technology
    Northern Virginia Community College
    Sep 2015 - Jun 2017 (1 year 10 months)