Lead Operative Supervisor
Atento México
Sep 2023 - Apr 2025 (1 year 8 months)
- Led the implementation of two of four lines of business from our client.
- Developed and redesigned workflow strategies to maximize recruitment productivity from our HR Talent Acquisition team, which surpassed our 105% goal in 14 of the last 15 months.
- Expanded our telephone customer service coverage to 150+ medical facilities across three markets (FL, VA, and TN), and reduced our transfer rate by 11% in a two-month span thanks to an extensive analysis on the processes and call interactions.
- Conducted live and video meetings to review and follow up on results, ensuring clear communication and alignment among team members, which contributed to the overall success of our operational goals.