Daniel Sebastian Romero Padilla

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Lead Operative Supervisor

Atento México

Sep 2023 - Apr 2025 (1 year 8 months)

- Led the implementation of two of four lines of business from our client. - Developed and redesigned workflow strategies to maximize recruitment productivity from our HR Talent Acquisition team, which surpassed our 105% goal in 14 of the last 15 months. - Expanded our telephone customer service coverage to 150+ medical facilities across three markets (FL, VA, and TN), and reduced our transfer rate by 11% in a two-month span thanks to an extensive analysis on the processes and call interactions. - Conducted live and video meetings to review and follow up on results, ensuring clear communication and alignment among team members, which contributed to the overall success of our operational goals.
Reporting Designer

Atento México

May 2022 - Sep 2023 (1 year 5 months)

- Design, alignment and management of reporting for various areas of the company in an hourly, daily, weekly and monthly basis. - Analyzed different KPIs and perfomance data to create continuous improvement strategies within our teams. - Handled billing, provision calculations and other financial reports. - Set productivity and cross-sales bonus schemes.
Sales/Customer Service Representative

Atento México

Oct 2021 - May 2022 (8 months)

- Offered home appliance repair services, and product warranties and home remodeling quotes as cross-sales. - Creation of incidents on situations related to extended warranty benefits. - Performed different tasks to avoid warranty refunds, which avoided costs of approximately $150 per call to the company.

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Daniel Sebastian Romero Padilla

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