Daniel Sarmiento
About
Detail
Account Manager
Medellín, Antioquia, Colombia
Contact Daniel regarding:
Flexible work
Résumé
Jobs
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- VClient ManagerVervantis IncJul 2023 - Current (2 years 11 months)- Fostered and maintained strong relationships with clients, serving as the main point of contact to oversee their utility procurement needs and ensure their satisfaction. - Engaged in proactive client outreach through outbound calls, discussing contract renewals, introducing new products or services, and identifying upsell or cross-sell opportunities. - Conducted regular check-ins to ensure client satisfaction, re-engaged inactive accounts, and followed up on open issues or pending actions, which strengthened relationships and supported long-term account growth.
Data Operations SupervisorELEVEN SPORTS HQJan 2023 - Current (3 years 5 months)- Analyzing large volumes of data to discover meaningful insights and trends that can drive product improvements, generate new product features, and deliver sustainable lift. - Ensuring the accuracy of in-play data captured by Match Analysis Operators from a few simultaneous matches, and clarifying data discrepancies. - Ensuring post-match deliveries from Match Analysis Operators are collected. - Developed strong customer service skills as a Client Manager, serving as the main point of contact for client inquiries and issue resolution, which enhanced my ability to communicate effectively and ensure client satisfaction. - Managed a wide range of client needs with a focus on responsiveness and clear communication, which contributed to build- Account ManagerHubtekNov 2022 - Jun 2023 (8 months)- Building and maintaining strong, long-lasting customer relationships - Overseeing customer account management, including negotiating contracts and agreements to maximize profit - Analyze the performance of the accelerators through compliance reports based on the needs of each account delivering quality results. - Identify and support the training and coaching needs of accelerators to facilitate the development of their job skills.
- Data Quality AnalystGenius Sports GroupJul 2020 - Oct 2022 (2 years 4 months)- Recommend, implement, and monitor preventive and corrective actions to guarantee that the product fulfills the quality standards of the company. - Direct and assertive communication with stakeholders and other teams in the company. Analyzing data, researching information about issues, and solving problems in relation to different products of the company. - Developed and implemented data quality checks that reduced errors in reports by 15% in the NBA project which I led.
Education
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- Negocios internacionales, Negocios internacionales/Comercio internacionalUniversidad EafitJan 2018 - Jan 2022 (4 years 1 month)
- XCulture Winner, Negocios internacionalesUniversidad Eafit
Awards
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- CContralor personería estudiantil 2018Jun 2018