Daniel Salas

Daniel Salas

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Detail

Technical Account Manager
Ciudad Obregón, Sonora, Mexico

Contact Daniel regarding: 
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Full-time jobs
Starting at USD2k/month
Flexible work
Starting at USD10/hour
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Internships
Starting at USD1.5k/month

Timeline


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Résumé


Jobs verified_user 0% verified
  • Enroute
    Client Technical Engineer & Sub-team Leader
    Enroute
    Jun 2022 - Current (4 years 1 month)
    As sub-leader of the Enroute's EMEA team and part of the IAS Technical Client Support team, I have played a crucial role in improving the company's problem-solving processes. Through my expertise in identifying and resolving technical issues, I have introduced new methods to streamline our troubleshooting procedures. By collaborating with other teams and sharing my knowledge, I have helped to create a more cohesive and efficient workflow, reducing the time it takes to resolve complex problems. Additionally, I have provided valuable insights into common issues and proposed solutions for their prevention.
  • Enroute
    Technical Client Engineer & Sub-Team Leader
    Enroute
    Jan 2022 - Dec 2023 (2 years)
    Leader of the Enroute's IAS Technical Account Manager team for the EMEA region. Here I have obtained vast experience in optimizing and designing new pathways to resolve client issues in a cross-team collaboration environment.
  • Callcentered
    Customer Service Representative
    Callcentered
    Sep 2021 - Current (4 years 10 months)
    As a Customer Service Representative for a health insurance company (Health IQ), I provided professional assistance to clients, effectively communicating and making them interested in our product. I resolved client inquiries promptly and provided accurate information about our policies and services. Through active listening and empathy, I built rapport with clients and helped them understand the benefits of our products. My dedication to providing excellent customer service contributed to increased client satisfaction and retention rates.
  • Intugo
    Technical Support Representative
    Intugo
    Sep 2018 - Aug 2019 (1 year)
    I learned a lot about managing client expectations, establishing clear communication and de-escalating customer complaints. I mastered technical documentation tools and provided great feedback which was implemented for a better call flow and customer experience. I also worked as a trilingual agent for the account 'Desire2Learn' in which I gave technical support to canadian and american users.
Education verified_user 0% verified
  • I
    Software Engineering
    INSTITUTO TECNOLOGICO DEL SUR
    Jan 2019 - Dec 2023 (5 years)
  • Universidad Tecmilenio
    High School Diploma, Engineering
    Universidad Tecmilenio
    Sep 2015 - May 2018 (2 years 9 months)
Projects (professional or personal) verified_user 0% verified