Daniel Salas Technical Account Manager

Client Technical Engineer & Sub-team Leader

Enroute

Jun 2022 - Current (4 years 1 month)

As sub-leader of the Enroute's EMEA team and part of the IAS Technical Client Support team, I have played a crucial role in improving the company's problem-solving processes. Through my expertise in identifying and resolving technical issues, I have introduced new methods to streamline our troubleshooting procedures. By collaborating with other teams and sharing my knowledge, I have helped to create a more cohesive and efficient workflow, reducing the time it takes to resolve complex problems. Additionally, I have provided valuable insights into common issues and proposed solutions for their prevention.

Technical Client Engineer & Sub-Team Leader

Enroute

Jan 2022 - Dec 2023 (2 years)

Leader of the Enroute's IAS Technical Account Manager team for the EMEA region. Here I have obtained vast experience in optimizing and designing new pathways to resolve client issues in a cross-team collaboration environment.

Customer Service Representative

Callcentered

Sep 2021 - Current (4 years 10 months)

As a Customer Service Representative for a health insurance company (Health IQ), I provided professional assistance to clients, effectively communicating and making them interested in our product. I resolved client inquiries promptly and provided accurate information about our policies and services. Through active listening and empathy, I built rapport with clients and helped them understand the benefits of our products. My dedication to providing excellent customer service contributed to increased client satisfaction and retention rates.

Technical Support Representative

Intugo

Sep 2018 - Aug 2019 (1 year)

I learned a lot about managing client expectations, establishing clear communication and de-escalating customer complaints. I mastered technical documentation tools and provided great feedback which was implemented for a better call flow and customer experience. I also worked as a trilingual agent for the account 'Desire2Learn' in which I gave technical support to canadian and american users.

Daniel Salas

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