D

Daniel Sabaybay Medrano

About

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Taguig, Metro Manila, Philippines

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Education

Résumé

Jobs verified_user 0% verified
  • Citibank
    Customer Solutions Officer
    Citibank
    Jun 2025 - Nov 2025 (6 months)
    • Performing key responsibility areas including but not limited to; Billing and payments, dispute and fraud cases filing, fraud early warning signs investigation, decoding transaction denials for proper escalations, risk and compliance certifications, credit bureau dispute unit frontline (CBDU), retention, fulfillment and technical support using the following tools: Olympus, How2, OPUS, Avaya, AAFD Configuration and Fusion. • Providing customer experience shifting the focus on what I can do instead of what I cannot do in every call I get including but not limited to payment issues, late fee and interest charges courtesy determination, referral submission for proactive adjustments, driving self-help options by helping our clients to troubles
  • O
    Sr. Customer Representative / Hybrid LS & Ops Resource
    Optum Global Solutions
    Oct 2021 - Jun 2025 (3 years 9 months)
    • Performing key responsibility areas including but not limited to; Billing and payments, benefits and eligibility, appeals and grievances filing, decoding claims and handling denials, prior authorization check, provider outreach, fulfillments and technical support using the following tools: CRM utility bill pay, GPS, Claims Codes & ICES, ICUE, DOC360, Genesys, MARx, Maestro, DMEVS, RallyHealth, PSP and EWD. • Receiving inbound calls and doing outbound calls when handling complex concerns of the clients including but not limited to; claims denial management, referral and prior authorization follow ups, appointment setting and provider credentialing. • Cross-trained across 5 LOBs and support the manpower demand of the business by taking the
  • H
    Hybrid Customer Service Representative – Retail
    Mar 2021 - Oct 2021 (8 months)
    • Dealt with clients using multiple communication channels both voice and non-voice. Through email writing, chat service and phone. • Upselling and promoting products for more returns on revenue. Proactively looking for items that compliments the main purchase of the customer. • Assisting clients with order placing, payments, order status, return and refunds. • Held in high regard as the POC of the team and outputs were used as subject for US calibration.
Education verified_user 0% verified
  • Intermediate Bootcamp for Trainers
    Jan 2024
    Enhanced Coaching Skills
  • S
    Arts & Design Track
    San Rafael National Senior High School
    Jan 2024
    With Honors
  • Cavite State University
    BS in Office Administration
    Cavite State University
    Jan 2024