Senior Cisco Collaboration Specialist
New Era Technology
Dec 2022 - Jun 2024 (1 year 7 months)
At New Era Technology, I was a seasoned professional with extensive experience in planning, executing, and documenting NOC operations, ensuring effective resolutions. I specialized in managing escalations within telecommunications networks, actively collaborating with cross-functional teams such as MSC, Incident Management, Project Managers, and Change Management. My technical expertise included configuring and managing Session Border Controllers (SBCs) from Sonus Ribbon, Cisco, Oracle, and Audiocodes across various global regions (North America, Mexico, Caribbean, Canada, EMEA, and ASPAC). I contributed to developing Python scripts for process automation and documentation in routed/switched network environments, and played a key role in de