Daniel Moreira Cannabis | Rottweiler | System Engineer | Cloud | AWS | Linux |

System Administrator II

ANSYS

Aug 2023 - May 2024 (10 months)

• Led IT infrastructure integration for multiple mergers and acquisitions, ensuring seamless migration of servers, networks, and applications with zero unplanned downtime. • Managed system consolidation across Windows/Linux environments and cloud platforms (AWS/Azure),. • Orchestrated data migration projects, successfully transferring critical databases and user accounts while maintaining data integrity and security. • Implemented network and security configurations, integrating firewalls, VPNs, and Active Directory to align acquired systems with corporate standards. • Collaborated cross-functionally with M&A project managers, external vendors, and IT teams to deliver integrations on schedule and within budget. • Documented processes for sy

Technical Support Engineer

Precisely

Jan 2023 - Jul 2023 (7 months)

• Experienced technical support, including low-level log analysis and advanced troubleshooting, serving global operations through different communication and connection channels that occur across a wide variety of platforms, Saas, PaaS and databases linked to IBM Sterling B2B Integrator. • This includes meeting Service Level Objectives, updating stakeholders in a timely manner, and documenting critical information. Address and resolve issues quickly and effectively to ensure customer satisfaction. • Operating Systems (RHEL/CentOS/CloudLinux, Debian/Ubuntu, WindowsServer). • Investigate, analyze, and solve complex problems occurring on a wide range of platforms, software systems, and databases. Understand the complexities of enterprise syste

Co-Founder

GnomoHost Hospedagem de Sites

Mar 2019 - Mar 2023 (4 years 1 month)

• Software architect/ Web Developer (HTML, JavaScript, CSS, PHP, Python, BASH, SSH, Crontab, MySQL, MariaDB, automation & solutions). • Operating Systems (RHEL/CentOS/CloudLinux, Debian/Ubuntu, WindowsServer). • Analyze, register, renew, and troubleshoot domains DNS parsing and configuration & VPS / Dedicated Setup. • Generate and install CSR / SSL (Security Certificates). • Analysis and execution of hosting migrations and email services, being cPanel, Assist customers with the proper use of the internet tools to make them develop their business in a better way, installing, configuring, maintaining, and solving errors for content management systems including, WordPress, Joomla, Magento, Moodle, OpenCart, etc. • In-depth experience with cPan

Technical Support Engineer

Plesk

Dec 2018 - May 2019 (6 months)

• Providing high-level Customer Support service (B2B/B2C) to install,configure, and maintain Plesk on shared-hosting and VPS; as well as on hyper-scales such as Amazon Web Services (AWS), Microsoft Azure, GoogleCloud, Alibaba Cloud, DigitalOcean, Vultr; • Supporting AMER, EMEA and APAC regions; • Actively contributing to keeping the Plesk knowledge base up to date,following KCS best practices; • Troubleshooting complex issues and finding their root cause in a fast-paced technical environment; • Operating Systems (RHEL/CentOS/CloudLinux, Debian/Ubuntu, WindowsServer); • Containers (Docker, Virtuozzo); • Web Servers (Apache, Nginx, IIS); • DNS, FTP, SSL, Mail service; • Databases (MySQL, MSSQL); • Backup Management (Plesk, Acronis, Google Dri

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Linux System Administrator

Endurance Bluehost HostGator MOJO Marketplace Constant Contact

Aug 2016 - Nov 2018 (2 years 4 months)

• Solve customer's web technology problems; • Install, configure, maintain and solve errors for content management systemsincluding, WordPress, Drupal, Joomla; • Assist customers with the proper use of the tools we offer, so they candevelop their business in a better way; • In-depth experience with cPanel.

Technical Support Analyst

BioRad Laboratories

Jun 2013 - Nov 2014 (1 year 6 months)

• Maintenance of the company's quality control software; • Review of basic prerequisites for software installation on clients; • Responsible for assisting customers used the software remotely or locally; • Documentation of operational procedures for the implementation of software maintenance activities; • Windows Servers Administration; • Creation and maintenance of databases in Microsoft SQL Server.

Infrastructure Analyst

Capgemini

Apr 2010 - Jan 2013 (2 years 10 months)

• Responsible for giving on-site and remote 1st line technical support to internal users and customers; • Customer service focused - ITIL environment; • Ensuring SLA's are met; • Active Directory management; • Software and Hardware upgrades; • Network Cabling; • Supporting of desktop/web applications such as Office, Lotus Notes; • Troubleshooting on Microsoft operating systems.

Daniel Moreira

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