Costumer Service Specialist
Callnovo
Sep 2023 - Jan 2025 (1 year 5 months)
I was entrusted with more complex and high-priority cases, often involving escalated issues. One memorable experience involved a corporate client who had experienced significant delays in their orders, impacting their operations. I took full responsibility for the situation, coordinating with various departments to expedite the resolution and provide a tailored solution. This role deepened my expertise in conflict resolution, team collaboration, and strategic problem-solving.