Daniel Mauricio Spinel Pabon

Daniel Mauricio Spinel Pabon

About

Detail

Customer success, operations
Bogotá, Bogota, Colombia
Contact Daniel regarding: 
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Full-time jobs
Starting at USD1k/month

Timeline

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Job

Résumé

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  • Ozeol
    Account Executive & Buyer
    Ozeol
    Jan 2024 - Sep 2024 (9 months)
    As a n AE a nd Buyer my role was to ensu re the proper pu rchasi ng process accord i ng to the predetermi ned proced u res a nd the given prereq u isites of ou r su ppl iers across the USA, Ca nada a nd Fra nce regu lations pu rchasi ng proced u res, del ivery a nd logistics. Holder of Key Accou nts a nd responsi ble for the ma nagement of the relationsh i p between ou r su ppl iers a nd the com pa ny.
  • F
    subject matter expert
    FPS
    Jan 2023 - Dec 2023 (1 year)
    As SM E, I reported d i rectly to the Operations Ma nager a nd my role was to su pport a nd on boa rd tech n ica l su pport representatives, create tra i n i ng materia l, fol low u p with operationa l q u izzes a nd keep u p with the latest operationa l cha nges to ensu re com pl ia nce.
  • Vengreso
    Manager of C.Success / Senior implementation and operations manager
    Vengreso
    Jul 2020 - Nov 2022 (2 years 5 months)
    As the Ma nager of Customer Experience a nd SI OM at Vengreso, I d i rectly reported to the COO. I n th is role, I oversaw the customer success a nd i m plementation depa rtments, focusi ng on del iveri ng exceptiona l user experiences with Vengreso's cloud-based prod uctivity a nd lea rn i ng platform. Add itiona l ly, I orchestrated the d igita l fra mework essentia ls for the sea m less execution of Vengreso's d igita l sa les a nd consu lti ng services.
  • Concentrix
    technical support team manager
    Concentrix
    Jul 2018 - Jun 2020 (2 years)
    As Tea m ma nager I reported d i rectly to the Operation Ma nager by contri buti ng with th ree tech n ica l su pport projects (Lorex, Fl i r, a nd Rayma ri ne), focusi ng on i m provi ng Sta nda rd Operati ng Proced u res usi ng lea n-based tech n iq ues i n a l ign ment with cl ient req u i re ments a nd KPIs. I ma naged on boa rd i ng for new h i res, developed a nd i m plemented prod uct specific tra i n i ng materia ls, a nd coached task-specific tea ms for opti ma l performa nce. Add itiona l ly, I oversaw q ua l ity a ud its a nd payrol l, ensu ri ng a process-oriented, people-fi rst cu ltu re that d rove consistent success.
  • Sitel
    QA team manager
    Sitel
    Nov 2016 - May 2018 (1 year 7 months)
    As the Leader of the Qua l ity Depa rtment, I reported d i rectly to the VP of operations a nd ma naged the QA depa rtment ensu ri ng the proper i m plementation of the q ua l ity req u i rements of ou r cl ient. Served as the a ud itor for key performa nce i nd icators i ncl ud i ng Qua l ity Scores, FCR, a nd N PS. I i m plemented strategies to red uce waste i n operationa l workflows a nd col la borated with offshore tea ms to ach ieve a nd susta i n defi ned busi ness ls.