Daniel Martínez Salgar

Daniel Martínez Salgar  new_releases

About

Detail

Business Manager
Colombia

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • InTune Analytics
    Operations Manager public Remote experience
    InTune Analytics
    Sep 2025 - Current (1 year)
    General management of operations focused on scalability, staffing and sizing. AI proposals and AI embracing to ensure management with diverse tool boositng productivity and scalability. Mapping and documentation of proccess through AI looking for strategic financial and Operational KPIs compliance. Management of Financial, Client Relationship and new business ideas.
  • Foundever
    Business Unit Director
    Foundever
    Jul 2024 - Jul 2025 (1 year 1 month)
    General management of operations, quality, training and strategic support functions. Responsible for Operational excellence, profitability, financial oversight, client relations, and business growth.Achievements:Expanded portfolio with new clients implementation and business farming with sustained high performance.Month-over-month Gross Margin improvement.High satisfaction results for both clients (KSAT) and employees (eNPS – Highest globally)Development of a Coach into Operations Manager.
  • Teleperformance
    Director of Operations
    Teleperformance
    Nov 2022 - Jul 2024 (1 year 9 months)
    Direction of operations for strategic accounts, leading multifunctional teams and ensuring performance goals across all Operational, Financial, Client and business growing KPIs.Achievements:100% KSAT Promoter scores in 2023 and 2024.Gross Margin and Revenue goals exceeded.Operational and profitability results driven into business growing.Creation of Operations Manager school to create talent pool.
  • J
    Senior Account Manager
    Job and Talent
    Jun 2022 - Nov 2023 (1 year 6 months)
    Managed over 25 active accounts, overseeing operations, finance, and business development. Direct interface with clients and internal teams.Achievements:Fill rate results improved by 35% through Operations and Talent acquisition synergies.Revenue over 500MM COP ensured by operations compliance and client relationship.Creation of Operations weekly flow to ensure model of governance.
  • Teleperformance
    Account Manager
    Teleperformance
    Mar 2021 - Jun 2022 (1 year 4 months)
    Positioned as new Account Manager to avoid business closure. Responsible for client relationship, operational and support areas compliance, and financial accomplishment. Delivered client-facing presentations and managed day-to-day and strategic reviews.Achievements:Achieved 300% improvement in KPIs through DMAIC methodology.Business closure avoided due to 300% improvement on net activations with low attrition and absenteeism.Development of an Operations Manager into Account Manager.
  • O
    Operations Manager
    Aug 2017 - Mar 2021 (3 years 8 months)
    Led operations for Commercial, B2C and B2B customers LOBs, ensuring performance and client satisfaction through required results.Achievements:Scaled business in 3 LOBs: 2 new markets (tier 1) and 1 market (tier 3) with 50% headcount increased.RPA initiative successfully implemented to optimizing client's internal admin processes.Development of agents into leadership Full development of 2 Operations Managers.
  • Teleperformance
    Project Manager
    Teleperformance
    Jul 2016 - Aug 2017 (1 year 2 months)
    Managed client-facing projects including planning, pre-launch, post-launch, and milestone tracking. Coordinated with client and internal teams for CRM transitions and process standardization.Achievements:No delays over +25 projects implemented.Positive partnership across multiple teams.Development of Process Analyst into Project Manager.
  • Teleperformance
    Continuous Improvement Analyst
    Teleperformance
    May 2015 - Jul 2016 (1 year 3 months)
    Implemented internal audits, identified operational gaps, and led continuous improvement initiatives. Successfully merged client's standards with company standards.Achievements:Operational standards implemented for 5 new clients.Cross work collaboration with all areas implementing DMAIC methodology.Formal training of new leadership, management and direction in Operational and Quality standards.
  • Teleperformance
    Team leader / Coach
    Teleperformance
    May 2013 - May 2015 (2 years 1 month)
    Supervised and coached a bilingual team of customer service agents. Ensured team KPIs and satisfaction metrics.Achievements:Recognized as top performer with good practices sharing and KPI championServed as backup for Ops Manager.Development of 3 agents into Coaches.
  • Teleperformance
    Customer Service Representative
    Teleperformance
    Aug 2012 - May 2013 (10 months)
    Handled calls in English for U.S.-based clients, assisting with billing, troubleshooting, and customer satisfaction.Achievements:Promoted to floor support for the last 6 months.WFM duties and Real time analyst back up.
Education verified_user 0% verified
  • Politécnico Grancolombiano
    MBA in International Business Management
    Politécnico Grancolombiano
    Jan 2023 - Jan 2024 (1 year 1 month)
    In progress
  • Universidad de la Sabana
    Diploma in Customer Service Management
    Universidad de la Sabana
    Jan 2020
  • Politécnico Grancolombiano
    Professional in Business Administration
    Politécnico Grancolombiano
    Jan 2013 - Jan 2019 (6 years 1 month)
  • Fundación CIDCA
    Technical Degree in Business Management
    Fundación CIDCA
    Jan 2010 - Jan 2012 (2 years 1 month)