Daniel Malo Product operations, Data engineer, BI, Data science

Product OperationsAnalyst

Lean Solutions Group

Feb 2023 - May 2026 (3 years 4 months)

I’m Daniel, a Data and Operations professional with 6+ years of experience in data analysis, product operations, QA leadership, and BPO environments. Throughout my career, I’ve worked across customer service, sales, retention, and technical support, building a strong foundation in operational performance and client satisfaction.

My expertise lies in transforming data into actionable insights that enhance process efficiency, optimize cost–benefit ratios, and support strategic decision-making. I leverage Python for data processing and automation, develop Power BI dashboards aligned with quality metrics, and conduct descriptive and big data analyses to drive effective business reviews (MBR/WBR).

I have led QA processes an

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DataAnalyst

TELEPERFORMANCE S.A.S

Jan 2022 - Feb 2023 (1 year 2 months)

Processed and analyzed customer satisfaction survey data using Python and Power BI. Created dashboards for descriptive, diagnostic, and predictive analysis. Conducted WebScraping and ETL processes to extract and visualize key data. Identified trends and provided actionable insights to improve KPIs.
- Utilized Jira to track project tasks and coordinate with cross-functional teams, ensuring efficient workflow management and timely delivery of data initiatives.
- Performed detailed analysis of commercial proposals to align data-driven insights with stakeholder requirements, facilitating informed decision-making and strategic business planning.

B

Business IntelligenceAnalyst

Jan 2020 - Dec 2021 (2 years)

Developed data-driven strategies for global clients using Excel dashboards. Managed accounts related to sales, support, and customer experience. Assisted in KPI improvements by designing and monitoring action plans.
• Implemented dimensional modeling techniques to structure complex datasets, ensuring the accuracy and integrity of information before uploading final reports.
• Utilized HTML and CSS to customize the visual presentation and layout of internal business intelligence reports, enhancing the readability and user interface for executive stakeholders.

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Quality Lead(2018–

Jan 2018 - Jan 2019 (1 year 1 month)

Led quality reports and analysis tooptimize operational performance. Conducted calibrations and created action plans to improveservice quality.

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QualityAnalyst

Jan 2014 - Jan 2018 (4 years 1 month)

Analyzed customer interactions and providedfeedbackfor process improvement. Created reports based on QAindicators tosupport operational strategies.

ATechnical Support Analyst

Colombia ESL S.A.S

Jan 2013 - Jan 2014 (1 year 1 month)

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Customer Service & Retention–

INTERACTIVO

Jan 2012 - Jan 2013 (1 year 1 month)

Daniel Malo

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Daniel Malo

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