Daniel López Zúñiga

Linux Roaming Engineer

Syniverse

Jan 2024 - Current (2 years 10 months)

• Support Linux-based roaming platforms serving international telecommunications operators.
• Investigate signaling issues involving SS7, Diameter, OTA, and roaming services.
• Analyze logs, traces, and system diagnostics to identify service-impacting issues.
• Perform operational checks, audits, and platform health reviews.
• Collaborate with internal engineering teams, vendors, and mobile operators to resolve incidents.
• Maintain operational procedures and technical documentation.

Incident Management Engineer

Syniverse

Jan 2022 - Jan 2024 (2 years 1 month)

• Coordinated major incident response activities across operations, engineering, vendors, and customer teams.
• Led incident bridge calls and communicated status updates to stakeholders.
• Performed root cause investigations using logs, alarms, and operational data.
• Assisted in improving incident management procedures and documentation.
• Supported restoration efforts for critical production services.

Technical Support Representative (L2)

Syniverse

Jan 2020 - Jan 2022 (2 years 1 month)

• Provided technical support for telecommunications applications and roaming services.
• Monitored service alarms and investigated operational issues.
• Managed escalations and coordinated troubleshooting activities.
• Assisted with service validations and implementation support.
• Worked directly with customers to resolve technical issues.

HR Department Net Promoter Score Specialist

Kareo

Jan 2018 - Jan 2019 (1 year 1 month)

• Analyzed customer feedback and satisfaction trends.
• Investigated root causes of negative customer experiences.
• Collaborated with internal teams to improve customer outcomes.
• Produced reports and recommendations based on customer feedback.

Vcm Specialist

Amazon

Jan 2015 - Jan 2018 (3 years 1 month)

• Supported vendors with operational and account-related issues.
• Investigated escalations involving catalog, logistics, and compliance processes.
• Maintained SLA compliance and process adherence.
• Assisted with onboarding and mentoring new team members.

Cisco Star Agent

Convergys

Jan 2013 - Jan 2015 (2 years 1 month)

• Provided operational support for Cisco partners and customers.
• Assisted with order management and service-related inquiries.
• Investigated workflow issues and escalations.
• Maintained service quality and customer satisfaction standards.

Daniel López Zúñiga

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Daniel López Zúñiga

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