Danielle Taurmina PMP

Lead Senior Account Manager

SweetRush

Jan 2021 - Mar 2026 (5 years 3 months)

As a Lead Senior Account Manager, I have been instrumental in driving account governance by standardizing processes and onboarding templates, ensuring delivery consistency and high-touch client experiences.

- I led a dedicated account development team focused on enhancing operational efficiencies and scaling workflows for high-value strategic partners.
- My role encompassed directing the full client lifecycle, from initial solutioning through implementation, fostering long-term retention at both program and executive levels.
- I collaborated closely with C-suite stakeholders and Solutions Architects to draft Statements of Work (SOWs), Change Orders, and project roadmaps that secured new business opportunities.

Senior Project Manager/ PMO Lead

SweetRush

Aug 2013 - Jan 2021 (7 years 6 months)

As a Senior Project Manager/PMO Lead, I spearheaded the onboarding of new Project Managers and provided mentorship to existing team members, particularly during complex stakeholder escalations and high-risk milestones. I oversaw the full project lifecycle from initial solutioning through implementation, ensuring alignment with client branding and technical specifications. In managing a portfolio of concurrent strategic clients, I conducted regular financial reviews, including invoicing and pipeline assessments, to ensure account health and profitability. I collaborated closely with C-suite stakeholders and Solutions Architects to draft Statements of Work (SOWs), Change Orders, and project roadmaps that secured new business opportunities. Ad

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Support and Training Manager

Mindex Technologies

May 2007 - Jun 2013 (6 years 2 months)

for schooltool product
Support Operations Manager
Team Leadership: Directed a 4-person support team, overseeing daily operations, performance reviews, and professional development to ensure high-quality service delivery.
• Performance Analytics: Developed and maintained monthly QA reporting systems to identify field trends and improve product reliability.
• Escalation Management: Facilitated weekly strategic reviews with regional partners (RIC) to resolve critical issues and maintain account health.
Operational Readiness: Orchestrated the seamless transition of newly implemented districts from the project phase to long-term support ecosystems.
Training & Enablement Manager
Strategic Training Oversight: Man

Engagement Manager/Project Manager

Element K

Apr 2004 - May 2007 (3 years 2 months)

Portfolio Management: Orchestrated multiple concurrent custom projects via MS Project, maintaining rigorous oversight of lifecycles, critical milestones, and cross-functional delivery.
Strategic Client Partnership: Directed end-to-end client communications to ensure 100% alignment with branding requirements, technical specifications, and on-time delivery.
• Revenue & Pre-Sales Leadership: Partnered with the Sales Department to drive business development, authoring high-impact SOWs, Business Requirement Documents (BRDs), and project proposals.
• Resource Optimization: Led collaborative resource planning with technical teams to balance capacity, improve scalability, and ensure seamless project execution.
• Systems Integrat

New Business Specialist

Paychex

Feb 2004 - Apr 2004 (3 months)

Data Integrity: Executed high-volume alphanumerical data entry into proprietary enterprise databases, ensuring 100% accuracy and system synchronization.
• System Administration: Managed the intake and integration of new business information for Human Resource Services, maintaining the foundation for departmental record-keeping.
• Analytical Reporting: Leveraged Microsoft Excel and Access to architect custom reports, providing actionable data insights for leadership and field operations.

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Project Manager

Scientific Institute Hospital San Raffaele - Milan, Italy

Jun 2000 - Mar 2003 (2 years 10 months)

Department of Laboratory Medicine R&D Operations
• Strategic Grant & Proposal Management: Spearheaded the preparation and coordination of complex R&D project proposals, aligning technical innovation with funding requirements.
• International Stakeholder Liaison: Served as the primary point of contact for the European Commission, facilitating regular project reviews and ensuring 100% compliance with institutional mandates.
• Fiscal & Scope Governance: Orchestrated comprehensive project budgets and resource allocations, maintaining strict adherence to scope and financial reporting standards.
Portfolio Lifecycle Oversight: Directed technical project schedules and delivery milestones, ensuring all R&D outputs met rigorous Eu

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Internship

Tariff Affiliates Telecommunications Consulting Firm

Jun 1999 - Sep 1999 (4 months)

Victor, New York
• Financial Analysis & Recovery: Performed complex audits of international rate structures to identify billing discrepancies, successfully recovering revenue for incorrectly billed accounts.
Vendor & Carrier Management: Managed high-level billing procedures and service transitions, coordinating directly with local exchange carriers to ensure seamless long-distance migrations.
Strategic Dispute Resolution: Acted as the primary liaison to resolve critical service and billing issues with Tier-1 providers, including MCI WorldCom and Qwest Communications.
Client Advocacy: Provided high-touch customer service to global accounts, bridging the gap between local telephone company technicalities and client financi

Danielle Taurmina

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Danielle Taurmina

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