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DANIELLE JENNINGS

About

Detail

Georgia, United States
Contact DANIELLE regarding: 
Flexible work
Starting at USD20/hour
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Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Dynata
    Call Center Manager
    Dynata
    Feb 2022 - Current (4 years 4 months)
    • Provide technical support for clients, troubleshooting software and hardware issues via phone, email, and chat • Utilize various call management systems and customer relationship management (CRM) software to track issues, updates, and resolutions • Conduct quality assurance checks on support tickets, ensuring proper escalation and timely resolutions • Analyze customer feedback and system data to identify recurring technical issues and implement process improvements to enhance system functionality • Train and mentor team members on effective troubleshooting techniques, focusing on reducing issue resolution times and improving service levels
  • web
    Web Designer
    web
    Jun 2017 - Current (9 years)
    • Address technical issues for web-related problems, including troubleshooting bugs, code errors, and hosting configurations for clients. • Implement security measures such as firewalls, encryption protocols, and secure access controls to protect websites from cyber threats. • Design and develop websites with optimized performance using HTML, CSS, JavaScript, and responsive design techniques, ensuring cross-platform compatibility. • Troubleshoot and resolve website performance issues across various browsers and devices, improving user experience and functionality. • Collaborate with clients to understand and address technical requirements, offering customized solutions for web development and maintenance tasks. Additionally, my
  • D
    General Manager of Operations
    Domino's Pizza Inc|
    Mar 2016 - Feb 2022 (6 years)
    • Developed and executed operational policies that improved overall efficiency and streamlined workflows • Led the creation of the department's annual operating budget, identifying cost-saving opportunities • Recruited, hired, and trained staff members, focusing on employee development and team cohesion • Resolved escalated customer service issues and implemented strategies to enhance the customer experience • Analyzed customer feedback data to identify trends and improve operational strategies
Education verified_user 0% verified
  • C
    CompTIA A+, Microsoft Azure AZ-900, AI-900, Linux Essentials, Google: Technical Support Fundamentals
    Mar 2022 - Mar 2025 (3 years 1 month)
  • E
    Associate of Arts in Graphic Design
    Eastern Georgia Tech
    Jul 2019 - Nov 2023 (4 years 5 months)
  • I
    Information Technology Security & Administration- My Computer Career
    Feb 2017 - Mar 2024 (7 years 2 months)