Danielle Forrest

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Administrator

TW Trucking

Jan 2025 - Current (1 year 4 months)

As an Administrator, I serve as the primary interface between drivers and dispatch, resolving load tracking and payroll issues with speed and accuracy. I process payroll through ADP, ensuring 100% error-free compensation while identifying trends in driver performance and pay. Additionally, I submit multi-ticket invoices with perfect accuracy, supporting agricultural logistics compliance, and maintain sensitive case documentation, escalating operational concerns through proper channels. I analyze performance metrics and identify discrepancies to support operational improvements. Furthermore, I leverage my experience in inventory management to ensure that invoices related to inventory are accurately tracked and accounted for. In instances whe

Data Annotation

RWS GROUP Moravia

Jan 2025 - Current (1 year 4 months)

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Enrollment Specialist

Big Bang Enterprises

Nov 2023 - Mar 2024 (5 months)

Processed client onboarding documentation with precision, ensuring compliance and completeness.Escalated service barriers and client needs independently, maintaining workflow momentum.Resolved scheduling conflicts and cross-departmental issues to ensure smooth onboarding.

Field Technician

Asurion

Jun 2023 - Nov 2023 (6 months)

As a Field Technician, I delivered on-site technical support, diagnosing and resolving hardware and software issues independently under pressure while maintaining detailed service logs for audit and compliance. My role required a strong focus on software and hardware troubleshooting, ensuring that all technical problems were addressed efficiently. Additionally, I managed inventory effectively to ensure that all necessary parts were available for repairs. In my interactions with customers, I provided exceptional customer service, addressing their needs and inquiries promptly. Furthermore, I handled billing processes for customers wishing to purchase additional items directly, applying charges to their bills or processing card payments, which

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Customer Support Contractor

Liveops, Inc.

Feb 2022 - Feb 2025 (3 years 1 month)

As a Customer Support Contractor, I resolved 50+ customer inquiries daily across phone and digital platforms, consistently exceeding performance targets. I navigated multiple systems to troubleshoot issues and deliver empathetic, efficient service while maintaining 100% compliance with data protection and privacy standards across all interactions. I tracked resolution metrics and customer satisfaction scores to identify service trends and improvement opportunities. Additionally, my experience in front desk operations allowed me to effectively manage phone communications, greet customers, and take messages, further enhancing the overall customer experience and ensuring seamless service delivery. My background in scheduling, developed during

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