Daniella Sapozhnikova

IST Associate

UN Women

Mar 2020 - Current (6 years 5 months)

Perform first-line incident triage for security alerts such as phishing, suspicious logins, account or credential compromises, and escalating high-risk cases to cybersecurity teams. Investigate and remediate identity and MFA incidents; reset credentials, clear sessions, and enforce security policies. Supported endpoint protection and remote monitoring through Microsoft Intune and Defender. Administer user lifecycle management through Active Directory, Microsoft Entra ID, and Intune. Collaborate with cybersecurity and infrastructure teams to escalate and document high-priority incidents. Analyze ServiceNow ticket trends to detect recurring security issues and document incident patterns for escalation.

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Technical Support Analyst

Moody's Investor Services

Oct 2018 - Dec 2019 (1 year 3 months)

Delivered Tier 1/2 support in a fast-paced enterprise setting, supporting user hardware/software issues, VPN, and data migrations. Imaged and deployed laptops/desktops using SCCM, performing seamless OS configuration and software deployment for over 20 users weekly. Assisted with Intune enrollment and mobile device management via Zoom tutorials and 1:1 support. Maintained secure workstation inventory using Active Directory and custom tools to prevent misconfiguration and unauthorized device naming. Relocated and upgraded user setups during office transitions, ensuring minimal downtime and secure data migration. Documented all support steps within ticketing system, contributing to compliance tracking and cross-department accountability.

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Systems Specialist (IT) Intern

Meyers USA

Jun 2018 - Aug 2018 (3 months)

Installed and configured POS systems (Micros) including terminals, IP printers, scanners, and NFC readers. Responded to POS and endpoint troubleshooting requests onsite and remotely, collaborating with network teams. Supported user onboarding: created access credentials, assigned equipment, and implemented basic access control measures. Delivered 1:1 and group training for non-technical staff on hardware/software use.

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Technical Support Associate

Dynalink Communications

Nov 2017 - Feb 2018 (4 months)

Provided client-facing Tier 1 support for Windows desktops, networks, and printers via phone, email, and remote tools. Logged tickets, escalated priority issues, and confirmed incident resolution. Maintained updated system records and documented recurring issues.

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IT Department Intern

Edith and Carl Marks JCH of Bensonhurst

Nov 2014 - Jan 2016 (1 year 3 months)

Provided Windows desktop, printer, and network troubleshooting for internal staff. Maintained Microsoft Access databases for documentation and records. Led basic technology training and enforced enforce equipment care protocols.

Daniella Sapozhnikova

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