Daniela Mileydi Porras Rodriguez
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Daniela Mileydi Porras Rodriguez

Daniela Mileydi Porras Rodriguez  new_releases

About

Detail

Customer Service Representative
Departamento de Managua, Nicaragua

Contact Daniela regarding: 

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Internships
Starting at USD400/month
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Finding candidates
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Finding mentors
Finding co-founders
groups
Networking

Timeline

work
Job
school
Education
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Project

Résumé

Jobs verified_user 0% verified
  • B
    BYU pathway
    Jan 2023 - Current (2 years 6 months)
  • Sitel
    Metric bay - mentoring program
    Sitel
    May 2021 - Current (4 years 2 months)
    - Mentored 50 employees with deficiency in metrics making them improve metrics by closely addressing behaviors to drive performance. - Trained 20 new employees sharing my years of experience to provide maximum performance in just a couple of weeks
  • Sitel
    Customer service representative
    Sitel
    Oct 2019 - Current (5 years 9 months)
    - Ranked #1 in Customer Service Representative for achieving extraordinary results and constantly performing great work. - Completed and made adjustments to customer accounts having a 98% customer satisfaction - Complied new procedures guidelines and policies when dealing with customers which decreased the volume of calls in queue and average handling time whitin each interaction.
Education verified_user 0% verified
  • Keiser University
    International language institute
    Keiser University
    Jun 2018 - Aug 2019 (1 year 3 months)
  • I
    Bachelor's degree
    Instituto Nacional Autónomo de Masatepe
    Jan 2012 - Dec 2016 (5 years)
Projects verified_user 0% verified
  • B
    BYU pathway
    Sep 2019 - Mar 2023 (3 years 7 months)