Daniel Herrera Ferrer Construyendo soluciones de redes y WiFi mas humanas.

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Pre Post Sales Engineer

Ruijie Reyee

May 2025 - Nov 2025 (7 months)

We tripled training numbers using virtual methods (Zoom online conferences) while keeping the costs down. We helped one of our biggest customer to sucesfully promote our brand on Fitelven 2026 technology fair. We encourage our customers to build their own channel training programs using other markes as our reference. We designed all our marketing materials using common online tools for faster proficiency. We supported very complex system integrations for our final customers.

Information Technology Support Specialist

Hired Remoteli

Jan 2022 - Jan 2025 (3 years 1 month)

Our team assists customers by troubleshooting IT systems remotely and acting as a liaison between brand technical support and the end customer. Additionally, we procure new hardware, set it up, and coordinate technical visits to diagnose and repair equipment, minimizing any downtime. We also help our customers meet their demands, including placing devices in a blueprint using specialized software. Other cross-functional duties include assisting field technicians while on dispatch with any technical questions or challenges, managing customer relationships, onboarding new customers, helping them set up credentials, answering any post-installation questions, and elaborating basic estimates for all field-related projects. I was also managing ou

Lead Information Technology Specialist

TECDATA CA

Sep 2016 - Jan 2022 (5 years 5 months)

Building IT systems is my passion. I enjoy diversifying my expertise across various domains, including hardware, networking, email services, file cloud backup solutions, communications, corporate image, camera surveillance, video conferencing, professional audio-video systems, and social media integrations. I have served as a job team supervisor for other contractors working within our customers’ premises. By coordinating with several service providers from different backgrounds, we can transform complex IT problems into simple, one-key solutions. Our offerings include a combination of sales, installation, and technical support. Clients prefer our approach because we are receptive, realistic, budget-conscious, and mindful of current circum

Information Technology Support Specialist

TECDATA CA

Feb 2012 - Sep 2016 (4 years 8 months)

Procurement, sales, installation, maintenance, and customer service. I was in charge of corporate servers, workstations, and centralized security systems. This include state-of-the-art solutions portfolio from brands such as APC, HP, Google Cloud, Lenovo, NetGear Arlo, ZKTEco, HIK VIsion, TP-LINK, Howell, SIEMON Networking hardware, and Microsoft software solutions (Windows OS, Windows Server Licensing). This includes budget-oriented proposals to comply with customer specific requirements. Follow-up customer contact it is mandatory at any level, in order to answer customer questions, and create new sales leads.

Information Technology Service Desk Manager

Consys Group Inc

Jan 2011 - Dec 2011 (1 year)

My team players and I successfully managed to position CONSYS corporation as the best support center in western Venezuela, surpassing the metrics and expectations demanded by the HP brand for Latin America region. Using a single web-based tool for all our customers' cases, including all details regarding part replacements, emails, documentation logs, we provide them with assertive solutions under time-sensitive metrics. This gave us outstanding response times. We explored new business revenue opportunities by providing customized content using Digital Signage and video communication solutions in corporate and industrial environments, using tools such as DISE composer, Adobe suite and EDIUS NLE software. We succesfully setup an state-of-the-

Information Technology Support Specialist

Consys Group Inc

May 2010 - Dec 2010 (8 months)

(This is a career switch from Broadcast to IT support due to mass media shutdowns in my homecountry) Delivering an outstanding customer support experience was our everyday mission. To comply with HP training requirements, my teammates and myself began to excel HP Prometrics certifications, minding our brand values, customer oriented solutions, and timely prompt responses. I learned to perform basic repairs and part replacements for laptops, servers, and workstations, following strict guidelines and tools provided by HP.

Production Editor

Atel Trading CA

Jul 2006 - Jul 2007 (1 year 1 month)

Producer of feature television shows such as America en Resumen, Infoevento and other documentaries (regarding a broad range of different subjects such as religious, drug abuse prevention, tv commercials). I was in charge of sorting out all raw camera footage, capturing and coaching voice- over talents. I was instructed to make television shows using post-production software tools and guide scripts using NLE software (Adobe Premiere, Adobe Audition, Edius), and deliver those shows to my supervisors. I worked alongside graphic designer department that could come up with visual identity solutions in a matter of hours, for any type of tv show or commercial spot.

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Broadcast Journalist

Global TV

Feb 2006 - Jun 2006 (5 months)

Full time street reporter. Learned how to do research, file a report, scripts, voice over, video edition, interview techniques,. Learned how to deal with dangerous and stressfull situations including public turmoils, natural disasters, political disagreements, and public health crisis coverage using a discreet network of contacts and help abiding individuals.

Daniel Herrera Ferrer

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