Professional with experience in healthcare and technology, having worked as a pharmacist, bilingual support analyst, database administrator, and data annotator. Experience in customer service, problem-solving, technical support in Portuguese/English, and process and team management, with work carried out at companies such as Unimed, Leroy Merlin, Stellantis, Grupo Votorantim, Vale, and Outlier. Strong skills in communication, time management, people management, process management, and self-management.