D

Daniele N.

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🔥 AWS certified practicioner |IT consultant |Platform Engineer| Support Engineer| SRE | DevOPs| Python | Telecom
Rio de Janeiro, State of Rio de Janeiro, Brazil
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Résumé

Jobs verified_user 0% verified
  • Personetics
    Technical Support Engineer - Americas
    Personetics
    Sep 2023 - Current (3 years 2 months)
    Acting as a Technical Support Engineer for Personetics (Self-Driving Finance), their main responsibilities include: Incident resolution via ZenDesk for major banks in the US and Canada. Log verification and issue detection on a Java web application using Apache-Tomcat and WebSphere. Replication of bugs, frontend issues, and logic issues on a virtual environment. Customer SaaS application upgrades. API request/response simulation and web application performance testing (Using Python). Automation of environment creation using pure Ansible/Python.
  • TIM Brazil
    Senior Consultant
    TIM Brazil
    Sep 2019 - Jul 2023 (3 years 11 months)
    NFVI Operations - May 2021 to May 2023 Troubleshooting and upgrading the virtualization environment (VMWARE, VCLOUD, OPENSTACK, ANSIBLE TOWER). Leadership in automation projects using Ansible and Python. Establishing contact with vendors for root cause analysis (RCA), contract reviews, service and software acquisition. Managing incidents and critical issues related to the hardware infrastructure environment on servers (NOKIA, HUAWEI, HP, DELL). Planning, conducting, and executing large-scale changes in the infrastructure environment. Site acceptance and acting as a DEVOPs, preparing environments for application deployment. Prepaid - Sep 2019 to May 2021 Providing support for intelligent voice network platforms, responsible for managing over
  • Accenture
    Cloud Analyst
    Accenture
    Jan 2018 - Sep 2019 (1 year 9 months)
    PA Virtual Robot (Joice) - OI
    • Development of a virtual robot using Python microservices and IBM Watson NLP. Development of cloud telephony infrastructure using Amazon Web Services (AWS) (direct connection, VPC, EC2).
    • Pricing of assets and analysis of technical feasibility of solutions, coordination, and vendor selection.
    • Troubleshooting and configuration of network, SBC (Oracle), and 128T router in AWS cloud, development of technical documents.
    • Facilitation of meetings with the end client and vendors.
    • Presentations and technical architecture design. SHV Energy - Implementation of ServiceNow (ITSM) at Super Gás Bras
    • Collaboration with a global team for the implementation of the ServiceNow ITSM platfo
Education verified_user 0% verified
  • BrainStation
    Web development certificate, Information Technology
    BrainStation
    Jan 2017 - Dec 2017 (1 year)
    BrainStation is a global leader in digital transformation training based in Canada. The course was conducted in Vancouver, British Columbia, CANADA. The technologies learned include:
    • Front-End: HTML5, CSS, JavaScript, jQuery, React.js
    • CSS Frameworks: Bootstrap, SASS
    • Back-End: Node.js, Express.js
    • Databases: MySQL, PostgreSQL, MongoDB
    • Deployment & Development Tools: Amazon
    • JSON, Restful API
    • Agile, SCRUM methodology
    • Authentication/Authorization
    • Saas, IaaS, PaaS.
  • Universidade do Estado do Rio de Janeiro
    Electrical Engineering - Telecommunications, Information Technology
    Universidade do Estado do Rio de Janeiro
    Jan 2007 - Dec 2013 (7 years)
Projects (professional or personal) verified_user 0% verified