Daniel Camilo Sandoval Fajardo

Daniel Camilo Sandoval Fajardo  new_releases

About

Detail

Electrical Engineering student, Contact Center Representative, Commercial Pilot
Bogota D.C., Colombia
Contact Daniel regarding: 
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Internships
Starting at USD2.4K/month
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Finding candidates

Timeline

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Education

Résumé

Jobs verified_user 29% verified
  • T
    Torre freelancer
    Aug 2021 - Current (4 years 9 months)
  • Torre.ai
    Associate UX Researcher
    Torre.ai
    May 2021 - Jul 2021 (3 months)
  • Torre.ai
    UX Research Internship
    Torre.ai
    Apr 2021 - May 2021 (2 months)
  • Torre.ai
    Customer Success Representative verified_user Verified experience
    Torre.ai
    Feb 2021 - Apr 2021 (3 months)
  • Walmart
    Costumer support verified_user Verified experience public Remote experience
    Walmart
    Apr 2020 - Oct 2020 (7 months)
    - Recognized by supervisor and ACCM as top performer in costumer satisfaction - I was assigned 2 members that were under performing and I was able to improve their performance. - My boss search my help in regards of ways to improve the overall KPI - Costumer support - Coaching and taking ownership of team members that were not performing good - Support to other agents My job was to help costumers that had technical issues while purchasing with the company using any device or platform, giving troubleshooting steps for known issues or giving advice on how to solve the issue from my own knowledge. My job description also included creating tickets for new type of errors or problems that the costumer may experience while using the services, and
  • Nordstrom
    Costumer support agent
    Nordstrom
    Aug 2019 - Dec 2019 (5 months)
    - Recognized by supervisor and account manager for good costumer management and knowledge of the company procedures. - Commended for promotion to supervisor or trainer. - Costumer support agent - Support the training of new staff - Non permanent floor support During this job my main focus was to provide excellent costumer service and technical support to the costumer, usually we would guide and assist a costumer during the shopping process and also provide troubleshooting steps in case the system was not working correctly. Additionally I could try to do sales but it was not mandatory or endorsed by the company.
  • Teleperformance Spain
    Sales and costumer support agent.
    Teleperformance Spain
    Sep 2016 - Feb 2017 (6 months)
    - Received economical compensation for going over my sales quota, also was on the top 5 for costumer satisfaction KPI. - Sales, costumer support, appointment setting. As a sales and costumer support agent my main duty was to offer technical assistance in regards of phone, tv or internet service that they had purchased, additionally I had to sell new packages or find ways to offer more services provided by the company to the costumer. Appointment setting was also one of the jobs that I performed over the phone but it was not the main focus of the job.
Education verified_user 50% verified
  • Pontificia Universidad Javeriana
    Electrical Engineering verified_user Verified experience
    Pontificia Universidad Javeriana
    Jun 2020 - Current (5 years 11 months)
  • Aeroclub de Colombia
    Commercial Pilot Training
    Aeroclub de Colombia
    Feb 2018 - Feb 2021 (3 years 1 month)
    - Piloto de linea