Daniel Cole

R

Remote Cold Caller

Jan 2026 - Jun 2026 (6 months)

R

Remote HVAC CSR

Jan 2025 - Current (1 year 6 months)

• Remote CSR with focus on supporting HVAC businesses grow revenue and maintain a connection with the community

Freelance Interpreter

Lionbridge

Oct 2024 - Current (1 year 9 months)

• Developed a comprehensive glossary of industry-specific terms to improve translation accuracy and consistency across projects. • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects. • Maintained precise records and performed data entry to document critical interactions, ensuring that detailed note-taking supported the integrity and clarity of every case handled.

Technical and Customer Support

Dyson

Aug 2023 - Aug 2025 (2 years 1 month)

• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience. • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

T

Remote Sales Rep

TIXTA

Dec 2022 - Jul 2023 (8 months)

Freelance Interpreter

Propio Language Services

Jan 2022 - Current (4 years 6 months)

• Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process. • Ensured clear communication by providing precise interpretation of doctor's instructions, diagnoses, and prescriptions to non-English speaking patients. • Performed meticulous data entry to record patient interaction summaries and provider notes, ensuring comprehensive documentation and accurate information tracking throughout the interpretation process.

Customer Service

Rosetta Stone

Aug 2020 - Jun 2021 (11 months)

• Assisted the Rosetta Stone App Users with customer service, sales assistance, and technical support, both within the mobile application as well as the official desktop website. • Maintained standards of quality, timeliness, productivity and customer service. • Enhanced client retention with exceptional customer service, building strong relationships.

Technical Support

Google Nest

Mar 2019 - Jun 2020 (1 year 4 months)

• Provided Technical Support, as well as Customer Service, for a vast variety of Google-Nest Security products. • Enhanced team efficiency by providing timely and accurate technical support.

Medical Interpreter

Knoah Solutons

Jan 2017 - Jul 2018 (1 year 7 months)

• Medical Interpreter outsourced by Knoah Solutions • Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients. • Followed ethical codes to protect confidentiality of patient medical information.

About

Detail

Timeline

Résumé