D
Daniel Chikezie
About
Detail
Lagos, Nigeria
Résumé
Jobs
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- WCustomer Experience SpecialistWakanow (Kalabash payment solution)Jun 2023 - Current (3 years 5 months)• Engage customers on a regular basis, using personalized communication to ensure their satisfaction with our products and services. • Explain travel-related financial processes in simple, understandable terms to customers. • Analyze customer interactions to identify trends and provide insights that will help us enhance our travel services and operational operations. • Handle 135+ outgoing and 80+ inbound calls daily, responding to customer complaints by phone, chat, and email with empathy, professionalism and patience. • Followed up promptly on all unresolved cases from previous shifts. • Identified customer needs through active listening and proactive communication, offering personalized solutions. • Assisted customers in navigatin
Customer Relations OfficerPalmPayJan 2022 - Mar 2023 (1 year 3 months)• Managed high-volume client enquiries and complaints, making up to 120 outbound calls every day and responding to customers complaints via chat, socials and mails while maintaining clear explanation of financial operations.
• Collaborated with internal teams to handle customer concerns, resulting in higher overall satisfaction. • Provided insights from customer encounters that resulted in process improvements and increased client engagement. • Retention of Irate customer • Educating customers on the differences between Flexi cash loan and Palmpay, both of which are available on the app, helps promote trust and retention.- BCustomer Success & Operations SpecialistBranch (Mwanga)Apr 2021 - Nov 2021 (8 months)• Developed strong customer relationships by explaining loan processes and effectively resolving complaints. • Collaborated with internal teams to ensure high operational standards and compliance. • Analyzed customer interactions to improve loan verification processes.
- Documentation & Compliance Specialist (IT)GSKFeb 2020 - Mar 2021 (1 year 2 months)• Oversaw complex processes including vaccination sampling and pharmacist license, ensuring compliance with regulations.
• Coordinated with NAFDAC and other regulatory organizations to guarantee efficient operations and strict adherence to industry standards.
• Ensured that every document both entering and outgoing is filled out appropriately.
• Engaged in customer service by reaching out to pharmacists across the country to assist them in obtaining their licenses, addressing any complaints they encountered, and providing updates throughout the resolution process, thereby enhancing communication and support within the compliance framework.
Education
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- Diploma Chemical EngineeringYaba College of TechnologyMar 2017 - Apr 2021 (4 years 2 months)