Daniel Canales Director of business development

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Director of business development

Americall International Co

Feb 2022 - Jan 2023 (1 year)

- Specialist in stablishing call center services in Mexico, monitor and evaluate industry trends. - Meet regularly with management and stakeholders to discuss strategy. Generate new leads by contacting decision makers and screen potential business opportunities. - Develop and implement comprehensive outbound sales and business. Development strategy, sales processes, structure, and best practices across the company.

Supervisor

GGA Solutions

Dec 2020 - Feb 2022 (1 year 3 months)

- Ultra/mint mobile customer service and sales supervisor

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Medical tourism manager

CODET Vision Institute

Aug 2020 - Dec 2020 (5 months)

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Director of operations

Serialle Entrepreneurs

Dec 2019 - Jul 2020 (8 months)

- Development and execution of integrated sales & marketing programs, communications plans and all shared services operations for US nationwide for Rush Star Wireless. - Established and directed operational, strategic and tactical goals for all teams supervised to reach operational excellence in digital transformation, sales, marketing, human resources, branding and automation. - Generated new approaches, policies and procedures to achieve continual improvements in efficiency of all departments and services provided. Plan and monitor the day-to-day running of business to ensure smooth progress.

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General manager sales operations

Serialle Entrepreneurs

Jul 2019 - Dec 2019 (6 months)

- Assigning accounts and clients. Providing a simple and easy-to-follow sales process. Providing advice on any sales inquiry from protocols and procedures, application forms, additional sales information to the sales team. - Working with the IT department on CRM system administration. Processing commissions and ensure they are correct. Managing reporting and administration. - Apply and verify orders in CRM system. Anticipating needs related to Sales team growth and objectives and proactively recommending solution. Other activities related to the sales department.

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Business development manager

Allied Collection Services Inc

Sep 2017 - Jul 2019 (1 year 11 months)

- Bring business opportunities to call centers based on Tijuana, Mexico, to help US companies relocate their call centers and customer service operation needs and help them to save operation cost.

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Territory account manager

Honeywell Scanning y Mobility

Sep 2015 - Sep 2017 (2 years 1 month)

- Responsible for creating business growth and customer service relations between Honeywell and end users; organize seminars and trade shows; develop a sales and marketing plan for my territory. - Develop strong relationships with all of a client's decision makers; learn the way that clients do business; understand how customers interact in the marketplace. - Know how the competition relates to clients; finding ways to maintain productive relationships with each client.

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Global account manager

Plantronics

Apr 2013 - Aug 2015 (2 years 5 months)

- Global account manager responsible for selling Plantronics' communications solutions to Unilever, Credit Suisse, Delphi, GM, Pfizer and Morgan Stanley. - Responsible for creating and maintaining business growth as well as creating a solid relationship with our global accounts. - Conducted online meetings, training and assisted on creating global deployments.

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Inside sales specialist

Plantronics

Jan 2011 - Mar 2013 (2 years 3 months)

- Responsible for proactively finding, developing and maintaining a strong relationship with large end user accounts through prospecting, cold-calling and continual conversations with the key decision makers. - Responsible for knowing the largest customers in New England territory, target specific markets and strategize with field partners and channel to gain market share within these territories. - Providing customer support to specific groups driving unified communications within their companies, assisting with Deployment of audio devices, training tools, among others, and also in charge of developing and maintaining a healthy relationship.

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Customer service supervisor

Telisimo International

May 2008 - Sep 2010 (2 years 5 months)

- I had under my supervision a total of 15 agents. We worked based on goal achievements. - With a service level of 95% per day. set up of daily productivity reports. - In charge of my agents weekly payroll report. In charge of feedback and coaching for my agents on customer service responsibilities. I

Daniel Canales

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