Daniel Braun

Over the past decade at Public Storage, I've had the opportunity to grow within a large, well-established organization. What began as a role in customer service evolved into a specialized position in social media and digital support—where I’ve become the go-to person for monitoring and responding to public-facing customer feedback across multiple channels.

Currently, I manage daily interactions on platforms like Facebook, Twitter/X, app reviews, and more—working to resolve complaints efficiently, redirect sensitive issues to our legal or executive teams, and support field managers with urgent escalations. I handle numerous public comments and prioritize those that require executive attention. With guidance from our legal and marketing supervisors, I was responsible for crafting templated replies used to engage with customers—many of which are still in use across the organization today.

Outside of social engagement, I help maintain our digital brand by editing hundreds of location photos each week, ensuring they meet SEO and Google standards. I also play a key role in managing brand reputation by reviewing and submitting non-brand images for removal and supporting our field managers and review vendors.

I don't always wear one hat, but I do my best to make sure each one fits well—whether it's resolving a customer concern, ensuring our digital footprint is accurate, or helping the team operate more efficiently behind the scenes.