Business analyst / Project manager
TLD Teledata Tecnologia em Conectividade
Jan 2013 - Apr 2014 (1 year 4 months)
Working as a requirement analyst, specifcation of CTI systems and project manager.
Selected achievements:
* System modeling using UML patterns (Use cases, ERD and class diagrams).
* Project manager of IVR projects and implementation of call centre systems.
* Development of a Call Centre management system with PHP code codeigniter.