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Daniela Peña Hernández

About

Detail

Santander Department, Colombia
Contact Daniela regarding: 
Flexible work

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Eyeride
    Administrative Assistant
    Eyeride
    Jan 2023 - Current (3 years 10 months)
    Calendar Management: Coordinated and managed executive calendars, scheduled meetings, and prioritized appointments to ensure efficient time management. Travel Arrangements: Arranged domestic and international travel, including flights, accommodations, and transportation, ensuring all travel logistics were seamlessly executed. Customer Interface: Acted as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction. Team Leadership: Supervised and coordinated the efforts of multiple teams, facilitating communication and collaboration to achieve organizational goals. Report Creation: Compiled and prepared detailed reports, including performance metrics a
  • Sitel
    Trainer Back Up
    Sitel
    Sep 2022 - Oct 2022 (2 months)
    Managed new hire classes independently, ensuring comprehensive training and onboarding processes.
  • Sitel
    Ambassador
    Sitel
    Feb 2022 - Jun 2022 (5 months)
    Candidate Generation: Sourced and attracted candidates through various recruitment channels to build a robust talent pool. Screening and Profiling: Conducted initial screening calls and developed detailed profiles to assess candidates' qualifications and fit. Operational Interviews: Performed interviews focused on evaluating practical skills and overall suitability for the role to ensure the right hires for the company.
  • Sitel
    Onboarding Specialist
    Sitel
    Aug 2021 - Sep 2022 (1 year 2 months)
    New Hire Transition: Facilitated the smooth transition of new hires from training to operational roles, ensuring they were fully prepared to start their roles with confidence. Onboarding Preparation: Orchestrated all aspects of the onboarding process, including preparing new hires from their first day by setting up their devices, user accounts, and necessary tools. Training Coordination: Collaborated with trainers to provide comprehensive training to new hires, ensuring they understood their roles, responsibilities, and company systems. Knowledge Hub Creation: Developed and maintained knowledge hubs and resource centers to provide new hires with easy access to critical information and company policies. Nesting Supervision: Monitored and sup
  • Sitel
    Mentor
    Sitel
    Jun 2021 - Aug 2021 (3 months)
    Provided floor support and guidance to agents, ensuring optimal customer interactions.
  • Sitel
    Billing, Customer Care, and Tech Support Agent
    Sitel
    Mar 2021 - Jun 2021 (4 months)
    Customer Care Service: Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience through clear and effective communication. Tier 1 Support: Provided first-level technical support for customer service issues, including troubleshooting and resolving common problems to ensure optimal functionality and user satisfaction. Sales and Needs Assessment: Engaged with customers to understand their needs and preferences, effectively leading and closing sales by recommending tailored solutions that addressed their requirements and preferences.
  • Teleperformance
    Customer Support
    Teleperformance
    Jun 2020 - Dec 2020 (7 months)
    Provided comprehensive support including tracking packages, escalating cases, and troubleshooting devices. Managed customer inquiries effectively through phone and chat channels.