Daniel Anim Nyarko

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Subject Matter Expert - Customer Service

Concentrix Ghana

Apr 2025 - Current (1 year 6 months)

At Concentrix Ghana (CNX), my role as a Subject Matter Expert in Customer Service required me to perform many of the core functions of a Virtual Assistant. I assisted customers across multiple channels; live chat, email, and calls, providing timely, empathetic, and solution‑oriented support. I managed escalations, coordinated with cross‑functional teams, and ensured smooth communication between clients and internal departments.

Beyond frontline support, I also trained and mentored agents, organized knowledge‑sharing sessions, and refined processes to improve efficiency. These responsibilities mirror the organizational, communication, and problem‑solving skills expected of a Virtual Assistant. I consistently balanced administrativ

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Field Enumerator/ Officer

Ghana Statistical Service

Jan 2024 - May 2024 (5 months)

Field Enumerator – Ghana Statistical Service (GSS): I scheduled and conducted interviews with business owners during the Integrated Business Establishment Survey. I coordinated daily appointment lists, confirmed availability, and adjusted schedules to accommodate respondents. I maintained detailed records of completed and pending appointments, ensuring that data collection targets were met within strict timelines.

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Research Assistant

Ghana Men's study III [Integrated Bio-behavioural Surveillance Survey (IBBSS)]

Dec 2022 - Jun 2023 (7 months)

I am proficient in appointment management, having coordinated schedules and participant engagements across large‑scale research and data collection projects.

Research Assistant – Ghana Men’s Study III (IBBSS): I managed participant appointments for interviews and testing sessions. This involved scheduling time slots, confirming attendance, and following up with individuals to reduce drop‑outs. Using google sheets and a tool provided, I tracked appointments, updated participant records, and ensured that sessions were conducted on time. I also trained colleagues on how to use the system for appointment scheduling and monitoring.

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National Service Personnel / Programmes Assistant

West Africa AIDS Foundation (WAAF)

Oct 2022 - Sep 2023 (1 year)

• Contributed to the implementation of the Global Fund NFMIII project in Ghana, focusing on project management, inventory management and warehousing.
• Demonstrated proficiency in inventory management, overseeing stocktaking activities and negotiating with suppliers to ensure optimal stock levels.
• Executed accurate data entry and verification tasks, maintaining the integrity of project databases.
• Produced comprehensive reports and consolidated data, providing valuable insights for project evaluation and decision-making.
• Regularly reported on project activities, highlighting achievements, challenges, and recommendations for improvement.

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Intern

Express Watch Services

Jan 2022 - Feb 2022 (2 months)

Also, I was formally trained in CRM systems during the Work Readiness Programme (WRP), where I learned how to log leads, update statuses, and track customer interactions. As part of the training, I applied these skills in real sales activities; selling merchandise to individuals in offices and on the streets, and used the CRM to record contact attempts, purchases, and follow‑up actions.

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Peer Educator

CEPEHRG

Mar 2021 - Jan 2023 (1 year 11 months)

• Provided essential healthcare services free of charge to marginalized populations, addressing their specific needs and promoting wellness.
• Delivered informative sessions on HIV and other sexually transmitted infections (STIs), empowering individuals with knowledge for prevention and care.
• Conducted thorough data collection to track the services provided, ensuring accurate documentation and analysis for program improvement.
• Facilitated free registration for the National Health Insurance Scheme (NHIS) among marginalized groups, enhancing their access to healthcare resources and services.

Daniel Anim Nyarko

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Daniel Anim Nyarko

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Behavioral traits