Daniel Angeles Muñoz

IT Governance and Compliance Leader

Softtek

Jan 2023 - Current (2 years)

• Successfully lead the CMMI Lv3 organizational certification project with a team of 16 leaders, in Agile SDLC, SDLC, and Application Management Services methodologies, ensuring the internalization of +15 SGC processes and maintaining compliance with standards and controls through internal audits. • Define a strategy for Internal Audit tools to evaluate the Services provided to the Company's Clients according to standards and frameworks. • Facilitate the development and execution of strategies to achieve +10 organization OKRs, working with stakeholders and internal teams to increase customer satisfaction through quality. • Lead continuous improvement projects, risk management, and/or root cause analysis sessions in organizational processes,

IT Process Auditor

Softtek

May 2022 - Dec 2022 (8 months)

• Planning and preparation of +20 audits, understanding of the methodology of the service to be measured, acquisition of a deep knowledge of the controls to be covered, understanding of the detailed technologies, collection of activities. • Lead IT audits to clients in South America for the Application Management Services (AMS) service and North America for the IT Infrastructure Services (ITIS) service. • Formalize the results of the audit investigations to contribute to the production of the deliverables of the assignment to senior management. • Support in cybersecurity audit related to ISO 27001, follow up on NC and implement AC and AP.

Ssr Project Management

Softtek

Oct 2021 - Apr 2022 (7 months)

• Design information integration for multiple sources (Jira, Clearquest, Remedy) for modeling and analysis of 16 indicators aligned to company objectives, as well as deviation analysis MoM and YoY for management presentations. • Lead a team of 3 analyst to identify and implement optimization initiatives for operational processes reducing rework and improving knowledge transfer by 40% • Designing dashboard on Power BI/Excel for a service for over 150 apps with +100 requirements in order to improve productivity and reduce defects/issues by 80% through RCA analysis in collaboration with Project Leaders / Managers

Project Management Analyst

Softtek

Mar 2021 - Sep 2021 (7 months)

• Planned business follow-up indicators by control points, phases, deadlines and communication channels to reduce operational load by 60% for 300 applications. • Optimize and structured +20 area processes, based on best practices, while focusing on resource efficiency. • Oversaw the correct conciliation of 16 SLA’s & KPIs corresponding to operational project results with Leaders and Project Managers on Application Development and Application Maintenance

R

Product Intern

Rimac Seguros y Reaseguros

Jul 2019 - Dec 2019 (6 months)

• Improved and automated policies information loading process using VBA • Mapped and implemented tools for policy processes to reduce 50% execution time. • Elaborate KPI’s operational and financial reports on different segments

Management and Processes Intern

Banco de Crédito BCP

Oct 2018 - Jun 2019 (9 months)

• Supported the management and centralization of 10 drivers for managed accounts. • Analyze efficiency ratios, validate capacity planning of operating units • Consolidate, track, and analyze cost drivers, manage Price*Quantity models

Daniel Angeles Muñoz

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