Daniel Alfredo Amores Vinueza IT senior Support

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Prodapt Panama

Sep 2024 - Current (1 year 8 months)

• Provide unlimited, 24/7 expert-level technical assistance as a core component Focused on maintaining customer connectivity and security while delivering proactive support for complex PC issues and digital lifestyle management. • Expert Troubleshooting: Deliver round-the-clock technical resolutions for PC hardware and software issues to ensure seamless customer connectivity. • Security Implementation: Execute the setup of Secure solutions, including comprehensive device management and identity protection. • New Service Consultation: Conduct initial consultations for new subscribers to tailor security settings and optimize system performance from day one. • Proactive Digital Safety: Educate users on industry best practices for passw

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Senior Support Associate

NTTDATA PANAMA

Oct 2012 - Oct 2023 (11 years 1 month)

• Active Directory Management for corporate employees • Service Desk Workflow management including Self service Tickets • Software Support related to implementations and changes • Remote Troubleshooting support • Reporting Outages for External Clients & Bridge engagement • Advanced Technical Support on escalations • RUM Client Inventory Server Administration • Knowledge Database Account Creator • BU APPS – Terminals – Console Management • CRM Escalation Monitoring • Account Management Improvements • Acting Team Lead Specialist and mentor SME • Service Desk account reports for SLA and contractual metrics • ITLV4 DevOps Level 1 knowledge • Utilized administrative assistance skills to enhance CRM tasks, exceeding ex

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Customer Service Representative - Billings & CSR

SITEL PANAMA, CUSTOMER CARE REPRESENTATIVE, H-Tech Supports

Aug 2006 - Apr 2012 (5 years 9 months)

Sitel Panama August 2006 – April 2012 • Account Specific Product Guidelines • Home User Product Support • Tier 1 Customer Support • Email Support • Account SME • Check records of the end users account payments • Methods and principles sed for billing to the customers and CIÓN resolve their concerns • Charge late fees, penalties, or credits. • Interact with other members of the accounts department for escalation purposes creating account changes to ensure customer satisfaction.

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Contractor

Urrutia's Services

May 2005 - Apr 2006 (1 year)

• Making sure suitable site inductions and welfare building environments • Manage, plan and monitoring work phase

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Office Clerk

Asamblea Nacional de panamá

Jan 2000 - Mar 2001 (1 year 3 months)

• Communication: Incoming calls or other information that needs to get to the right people. • Computer Skills: Create word processing documents, spreadsheets, input data and many other projects. • Customer Service: Speaking with people outside the company, including potential clients. • Attention to Detail: Performing data processing , writing letters or documents • Organizational Skills:. Keeping them organized and straight is important.

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Inventary Support

Asamblea Nacional de panamá

Jan 1999 - Jan 2000 (1 year 1 month)

• Accounting items • Stock and Storage • Avoid Supply chain crisis • Manufacture products for Sale

Daniel Alfredo Amores Vinueza

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