Daniel Alfredo Amores Vinueza

Daniel Alfredo Amores Vinueza

About

Detail

IT senior Support
La Chorrera, Panamá Oeste Province, Panama
Contact Daniel regarding: 
work
Full-time jobs
Starting at USD9/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • P
    Prodapt Panama
    Sep 2024 - Current (2 years 2 months)
    • Provide unlimited, 24/7 expert-level technical assistance as a core component Focused on maintaining customer connectivity and security while delivering proactive support for complex PC issues and digital lifestyle management.

    • Expert Troubleshooting: Deliver round-the-clock technical resolutions for PC hardware and software issues to ensure seamless customer connectivity.

    • Security Implementation: Execute the setup of Secure solutions, including comprehensive device management and identity protection.

    • New Service Consultation: Conduct initial consultations for new subscribers to tailor security settings and optimize system performance from day one.

    • Proactive Digital Safety: Educate us
  • N
    Senior Support Associate
    NTTDATA PANAMA
    Oct 2012 - Oct 2023 (11 years 1 month)
    • Active Directory Management for corporate employees
    • Service Desk Workflow management including Self service Tickets
    • Software Support related to implementations and changes
    • Remote Troubleshooting support
    • Reporting Outages for External Clients & Bridge engagement
    • Advanced Technical Support on escalations
    • RUM Client Inventory Server Administration
    • Knowledge Database Account Creator
    • BU APPS – Terminals – Console Management
    • CRM Escalation Monitoring
    • Account Management Improvements
    • Acting Team Lead Specialist and mentor SME
    • Service Desk account reports for SLA and contractual metrics
    • ITLV4 DevOps Level 1 knowledge
    • Utiliz
  • S
    H-Tech Supports
    CUSTOMER CARE REPRESENTATIVE
    Customer Service Representative - Billings & CSR
    SITEL PANAMA, H-Tech Supports, CUSTOMER CARE REPRESENTATIVE
    Aug 2006 - Apr 2012 (5 years 9 months)
    Sitel Panama August 2006 – April 2012
    • Account Specific Product Guidelines
    • Home User Product Support
    • Tier 1 Customer Support
    • Email Support
    • Account SME
    • Check records of the end users account payments
    • Methods and principles sed for billing to the customers and
    CIÓN resolve their concerns
    • Charge late fees, penalties, or credits.
    • Interact with other members of the accounts department for escalation purposes creating account changes to ensure customer satisfaction.
  • U
    Contractor
    Urrutia's Services
    May 2005 - Apr 2006 (1 year)
    • Making sure suitable site inductions and welfare building environments
    • Manage, plan and monitoring work phase
  • Asamblea Nacional de panamá
    Office Clerk
    Asamblea Nacional de panamá
    Jan 2000 - Mar 2001 (1 year 3 months)
    • Communication: Incoming calls or other information that needs to get to the right people.
    • Computer Skills: Create word processing documents, spreadsheets, input data and many other projects.
    • Customer Service: Speaking with people outside the company, including potential clients.
    • Attention to Detail: Performing data processing , writing letters or documents
    • Organizational Skills:. Keeping them organized and straight is important.
  • Asamblea Nacional de panamá
    Inventary Support
    Asamblea Nacional de panamá
    Jan 1999 - Jan 2000 (1 year 1 month)
    • Accounting items
    • Stock and Storage
    • Avoid Supply chain crisis
    • Manufacture products for Sale
Education verified_user 0% verified
  • A
    Diploma Academia de Matemàticas y Comercio
    Alberto Zambrano Rojas
    Jan 1992 - Jan 1997 (5 years 1 month)