Daniel Alexander

Referral

Ensemble Health Partners

Sep 2025 - Dec 2025 (4 months)

EHR systems

RCM Specialist

Health Prime

Nov 2024 - Sep 2025 (11 months)

I deliver exceptional service to physicians and patients by reviewing and validating medical documentation, coordinating appointments, managing reschedules, handling denials and cancellations, and ensuring medical necessity requirements are met in collaboration with healthcare facilities and insurance providers. I efficiently manage incoming, outgoing, and interoffice calls through the telephone switchboard, ensuring smooth communication and workflow. I am recognized for successfully resolving complex cases where prior authorization initially seemed unattainable, consistently securing approvals. I have achieved the highest volume of error-free authorizations while maintaining full compliance with both internal and external QA standards.

Blended Support Advisor

Concentrix

Feb 2024 - Oct 2024 (9 months)

I deliver exceptional services to customers and internal clients by reviewing and validating accounts to find internal errors, coordinating appointments to solve problems, managing dates to pay subscriptions with the viewers, handling cancelations and recovering accounts, and ensuring support necessity requirements are met in collaboration with streaming platforms. I efficiently manage incoming, outgoing, and interoffice calls through the telephone switchboard, ensuring smooth communication and workflow. I am recognized for successfully resolving complex cases where the bills and charges initially seemed unattainable, consistently securing approvals. I have achieved the highest volume of error-free payments while maintaining full compliance

M

Customer Service/Back-Office

MULTIENLACE S.A.S

Nov 2022 - Jan 2024 (1 year 3 months)

Proactively identified and developed short, medium, and long-term sales opportunities, expanding the client portfolio. Delivered tailored post-sales technical support for blocked accounts, maintenance and enhancement of the bank app functions, account adjustments, and ensuring optimal performance and customer satisfaction. Implemented service follow-up strategies that increased customer retention and strengthened long-term relationships, while fostering upselling and cross-selling opportunities.

Experience Creator

Teleperformance

Sep 2019 - Apr 2020 (8 months)

Delivered exceptional bilingual (English and Spanish) customer service, managing financial transactions and account inquiries with a strong focus on accuracy, efficiency, and client satisfaction. Resolved customer concerns proactively, improving response times and maintaining high service quality standards. Contributed to increased customer loyalty through clear communication, problem-solving, and personalized follow-up.

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