Wellbeing DJ - Engagement Manager App Bolívar Conmigo
Seguros Bolívar
Sep 2022 - Jan 2024 (1 year 5 months)
Development of customer-centric strategies, enhancing user satisfaction and loyalty. Collaboration with cross-functional teams, both internal and external, to deliver a comprehensive and cohesive customer experience. Conducting qualitative and quantitative research to identify user needs and optimize buyer personas and customerjourneys, translating these insights into effective design solutions. Implementation of key metrics to measure and improve customer satisfaction. Optimization of the customer experience, encouraging their conversion into brand ambassadors.
