Daniela Donado Chica

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Technical Support Representative

Hubtek – 3PL Systems

Jun 2024 - Mar 2025 (10 months)

• Handled support inquiries from business users via Zendesk, live chat, and phone, ensuring timely and professional assistance.

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Administrative Assistant

Sales Outcomes – Freelance

Oct 2023 - Apr 2024 (7 months)

• Utilized HubSpot CRM and Salesforce to manage client relationships and streamline administrative processes. • Handled contact setups, ensuring smooth operations and effective communication across departments. • Employed WordPress for frontend updates and content management, enhancing the website's functionality and user experience. • Maintained consistent communication with clients, highlighting the importance of customer support in fostering strong relationships and ensuring client satisfaction. • Leveraged knowledge of SaaS to understand the software tools used in client management, contributing to more efficient administrative processes. • Applied insights related to intellectual property to ensure compliance in documentation

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Technical support and customer service specialist

Lean Tech - Trimble Inc

Apr 2022 - Dec 2023 (1 year 9 months)

• Delivered high-quality customer service and technical support for different client needs. • Managed CRM systems to track, update, and resolve customer inquiries efficiently. • Provided remote assistance for software and hardware installation, setup, and troubleshooting. • Processed order requests and managed escalations to ensure timely resolution. • Handled Android device configuration and settings management with precision. • Utilized knowledge of intellectual property to effectively guide clients in troubleshooting their OBC or software issues, ensuring they received the necessary support to restore functionality.

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Logistic coordinator

World Wide Logistics,

Oct 2021 - May 2022 (8 months)

A logistic coordinator managing data entry to organize the arrival and departure of flowers to the USA from Colombia and other countries from Latin America.

Customer Service Representative

Amazon Web Services

Jun 2019 - Oct 2021 (2 years 5 months)

• Provided friendly and reliable customer support across various channels, ensuring a positive experience for all clients. • Managed daily computer tasks and maintained accurate and organized CRM information, utilizing systems like Zendesk and Amazon's CRM to enhance efficiency. • Supported clients with order placement, refunds, and package tracking to ensure a smooth shopping experience, while making informed decisions based on the software tools available. Additionally, my familiarity with SaaS platforms allowed me to navigate various customer service applications effectively, contributing to streamlined operations. My understanding of intellectual property and legal workflows, although not directly related to customer service, equipp

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Sales representative

Css

Feb 2014 - Sep 2015 (1 year 8 months)

Outbound calls to sell gas and power, change them from their current company to us.

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– Sutherland

AT&T U-verse Tech

Sep 2011 - Jan 2013 (1 year 5 months)

Technical Support Specialist

Tracfone Wireless

Mar 2009 - Jul 2011 (2 years 5 months)

• Managed CRM systems to maintain accurate customer records and escalate tickets when necessary. • Performed troubleshooting for hardware and software to resolve user problems quickly and efficiently. • Coordinated technician assignments and dispatch to address on-site service needs in a timely manner.

Daniela Donado Chica

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