Daniela Cuenca

CUSTOMER SERVICE AGENT

Bookaway

Nov 2024 - Apr 2025 (6 months)

I handled customer inquiries via live chat and email, assisting with bookings, cancellations, refunds, and trip changes. I provided real-time support, coordinated with travel providers, and escalated complex issues when needed. I also documented interactions, verified booking details, and offered tipswhiletroubleshooting technical problems.

AI CONSULTANT

Outlier

Oct 2024 - Current (2 years 1 month)

I reviewAI-generated contentto ensure quality, coherence, and relevance. I assess grammar, tone, structure, and adherenceto given guidelines. I also provide feedbackto improve performance and help refinetheAI'swriting abilities.

SPANISH INTERPRETER

Propio Language Services

May 2024 - Nov 2024 (7 months)

I ensured clearand accurate communication between healthcare providers and Spanish-speaking patients. I interpreted medical information with confidentiality and cultural sensitivity. My work helped patients understand theircarewhile supporting providers in delivering effectivetreatment.

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SPANISH INTERPRETER Language Link

Feb 2024 - May 2024 (4 months)

I provided English-Spanish interpretation for schools, legal, medical, and social service settings. I ensured accurate, confidential communication in parent-teacher meetings, court hearings, medical visits, and more. My role demanded strong language skills, cultural sensitivity, and professionalism in sensitive situations.

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SPANISH INTERPRETER

LANGUAGE LINK,

Jan 2024 - May 2024 (5 months)

I received training and practical experien ceto become a professional interpreter in medical, legal, educational, and social service settings. I built a strong foundation in terminology, interpreting techniques, and ethics. This experience enhanced my fluency, accuracy, and ability to navigate sensitive situationswith professionalism and cultural awareness.

TOURIST GUIDE

Hurtigruten

Dec 2023 - Current (2 years 11 months)

I assist passengers from their hotel to the airport, ensuring a smooth departure experience. I help with luggage, provide travel information, and guide them through check-in and security. My goal isto maketravelersfeel informed, comfortable, and confident beforetheirflight.

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TEACHER OF ENGLISH

Aug 2021 - Feb 2024 (2 years 7 months)

I taught students from kindergarten to college level, adapting lessons to suit different ages and learning needs. I focused on developing skills in reading, writing, speaking, and listening. My role included creating engaging lesson plans, assessing progress, and fostering a positive, supportive learning environment.

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Daniela Cuenca

About

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Behavioral traits