Product, Operations & Delivery Lead | Turning Complexity into Structured Execution
Montevideo, Montevideo Department, Uruguay
With 10+ years of experience, I lead and deliver complex projects across product, operations and implementation from the first process map to the final launch. I've worked across industries and team sizes: coordinating construction projects, managing enterprise IT delivery, implementing Salesforce solutions for corporate clients and building an AI product from zero as Head of Product at a B2B startup in LATAM. I identify what's broken, structure the work and make sure the team executes.
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Jobs
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Head of Product
Patagon AI
Apr 2025 - May 2026(1 year 2 months)
Fast product cycles, shifting priorities, high expectations from founders and clients. That was the day-to-day. Took product from discovery to shipped for a conversational AI platform serving B2B clients across LATAM. Structured discovery, customer validation sessions, prototype testing and usability analysis before engineering handoff. Managed a product designer end to end. Used PostHog for product analytics and Linear to keep the team aligned. Owned the full Help Center, writing all documentation with a focus on user experience and usability across English, Spanish and Portuguese markets.
Senior Project Manager
ID digital Abitab
Apr 2024 - Jun 2025(1 year 3 months)
Every client was different. Banking, government, sports organizations, each with their own processes, stakeholders, and feature requests that needed to fit their specific context. Led Agile adoption and project planning for a digital agency in Uruguay. Implemented Jira as the team's core workflow tool and established sprint planning and ceremonies that brought structure to how projects moved from brief to delivery.
Salesforce Delivery Lead
Attentis An Argano Company
Jan 2023 - May 2023(5 months)
Stepping into a heavily regulated industry I had never worked in before. Salesforce Health Cloud implementation projects for public and private health insurance clients in the US. Worked as business analyst defining client requirements, mapping business needs to Salesforce capabilities while ensuring compliance with US health insurance legal requirements. Managed scope, timelines and client alignment throughout delivery.
Senior Project Manager @Hikko
Hikko
Oct 2021 - Jan 2023(1 year 4 months)
My entry point into the Salesforce ecosystem. Managed end-to-end implementation projects for clients across industries and company sizes in LATAM and the US, mostly greenfield. Worked across multiple Salesforce clouds, earned my certifications during this period and learned how a CRM implementation actually works from the inside. Directed multi-team delivery cycles, managed stakeholder alignment and kept projects on scope and timeline across very different client contexts. Worked closely with the Delivery Manager on resource allocation across multiple simultaneous projects.
IT Project Manager
Trafigura
Jan 2020 - Sep 2021(1 year 9 months)
Managed internal IT projects at one of the world's largest commodity trading companies. Worked across operational and financial systems, coordinating international teams and vendors across multiple markets. Owned project delivery from scoping to go-live, including stakeholder alignment across business units and geographies.
Information Technology Business Analyst
Trafigura
Jan 2018 - Jan 2020(2 years 1 month)
Acted as liaison between business and IT at Trafigura and Impala Terminals. Gathered requirements from multiple stakeholders across operational and financial areas, led QA and feature testing before production releases and supported change management to drive adoption across teams.
QA/QC Environmental Coordinator
Berkes Group
Jan 2014 - Dec 2017(4 years)
Where I first learned that process and documentation are not bureaucracy. They are what keeps things from falling apart. Led QA/QC audits for environmental compliance, reduced non-conformance incidents, and managed reporting across construction projects.
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Architectural Project Manager
Indalum SRL
Jan 2012 - Dec 2013(2 years)
My first experience managing complex projects from brief to delivery. Coordinated curtain wall installations across corporate buildings, laboratories, residential towers, and hotels. Owned the full cycle: site survey, technical documentation, client coordination, and on-site execution. Where I learned that the gap between what the client wants and what gets built is always a communication problem.
Product Consultant
Independent
Most early-stage teams have a vision. Few know how to turn it into something the team can actually build. I work with startups and growing tech companies to bridge that gap: translating concepts into concrete specs, tasks and acceptance criteria that engineering can work with. Agile adoption, sprint planning, ceremonies and workflow setup in Linear, Jira, Confluence and Slack.
Education
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SMPC® Scrum Master Certificate, Tecnología de la información
Project Management Latin America
Jan 2021 - Dec 2021(1 year)
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PMP® Certification Preparation Course, Tecnología de la información
Project Management Latinoamerica
Jan 2021 - Dec 2021(1 year)
Arquitecto, Arquitectura
Universidad ORT Uruguay
Jan 2009 - Dec 2013(5 years)
Dicken's Institute
Dickens Institute
Jan 2008 - Current(18 years 10 months)
Bachelor of Science in Management, Liderazgo empresarial