D

Daniela Cortés Rincón

About

Detail

Bogota D.C., Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Vertuo Health
    Virtual assistant
    Vertuo Health
    Apr 2025 - Current (1 year 7 months)
    Providing administrative support, managing emails and schedules, handling phone calls, assisting with appointment scheduling, maintaining accurate records, communicating with clients and patients, supporting doctors or staff with daily tasks, and ensuring timely follow-up on requests while maintaining confidentiality and professionalism.
  • Everise
    Team Leader
    Everise
    Feb 2023 - Apr 2025 (2 years 3 months)
    Generate weekly and monthly reports on team performance, identifying areas for improvement and proposing solutions to optimize operations. Monitor and supervise agents' interactions with customers to ensure that quality and service standards are maintained Implement action plans based on KPI analysis and results, aimed at improving team efficiency and performance. Analyze data on team performance and customer interactions to implement continuous improvement strategies. Schedule coaching sessions to porvide feedback, share best practices and build confidence in dealing with complex customer inquiries. Conduct periodic audits of patient interactions to ensure quality standards are met regarding communication, query handling, and problem resol
  • P
    Bilingualism
    Program - Ministerio de Cultura
    Aug 2022 - Dec 2022 (5 months)
    Teach English classes to employees of the Ministry of Culture, covering levels from A1 to B2. Design oral and written activities tailored to the different language proficiency levels of the students. Provide support to the Human Resources Department's file management area, assisting in the organization and administration of documents.
  • EXL
    Customer service representative
    EXL
    Oct 2021 - Jun 2022 (9 months)
    Ensure an excellent customer service experience for a North American company. Provide information about medical benefits to members regarding their plan. Update relevant information related to member accounts. Follow up on authorizations for medical processes. Achieve monthly goals set by the operation.
Education verified_user 0% verified
  • EAN University
    Énfasis en Traducción
    EAN University
    Jan 2018 - May 2023 (5 years 5 months)